0
NPS
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Neural Analytics
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About Neural Analytics' Brand
Neural Analytics is addressing the global traumatic brain injury epidemic through data science.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
2.7/5
Customer Service
Neural Analytics NPS
Neural Analytics's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Neural Analytics's customers would recommend using the product based on a scale of -100 to 100.
Neural Analytics Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Neural Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neural Analytics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Neural Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neural Analytics Product Quality
3.4/5
Neural Analytics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Neural Analytics' overall Product Quality score rated by its users and customers.
Neural Analytics Product Information
Neural Analytics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://neuralanalytics.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Neural Analytics Pricing
Neural Analytics ROI & Value For Money
3.1/5
Neural Analytics has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Neural Analytics' overall ROI score rated by its users and customers.
Neural Analytics Customer Satisfaction (CSAT)
Neural Analytics Customer Satisfaction (CSAT) Score
50 / 100
Neural Analytics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Neural Analytics Customer Service
2.7/5
Neural Analytics has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Neural Analytics' overall Customer Service score rated by its users and customers.
About Neural Analytics's Customer Service
Address
2127 Sawtelle Blvd, Los Angeles, CA 90025
Website
http://neuralanalytics.com
Phone Number
8183174999
Neural Analytics as an Employer
2.5/5
Neural Analytics has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Neural Analytics scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Neural Analytics would recommend the brand to a friend. ENPS measures how likely Neural Analytics employees would recommend working at Neural Analytics to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
