100
NPS
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NeuroPsychiatric Hospitals
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About NeuroPsychiatric Hospitals' Brand
At NPH, we believe that our primary responsibility is to care for patients and their families. That's why we are invested in creating a highly skilled, empathetic, and diverse workforce. We want our team members to feel that they are supported so they can support our patients. Quality patient care starts with quality caregivers and team members. With multiple locations, schedules, and benefits, we prioritize a holistic approach to supporting our fantastic employees. Whether through pay and benefits, PTO plans and work schedules for much-needed flexibility, or learning and development opportunities, we seek to create a culture where our team feels like they are supported at every step of their professional and personal journey
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
NeuroPsychiatric Hospitals NPS
NeuroPsychiatric Hospitals's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether NeuroPsychiatric Hospitals's customers would recommend using the product based on a scale of -100 to 100.
NeuroPsychiatric Hospitals Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
NeuroPsychiatric Hospitals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2026 100 | Apr 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NeuroPsychiatric Hospitals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NeuroPsychiatric Hospitals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NeuroPsychiatric Hospitals Product Quality
5/5
NeuroPsychiatric Hospitals has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NeuroPsychiatric Hospitals' overall Product Quality score rated by its users and customers.
NeuroPsychiatric Hospitals Product Information
NeuroPsychiatric Hospitals’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
NeuroPsychiatric Hospitals Pricing
NeuroPsychiatric Hospitals ROI & Value For Money
5/5
NeuroPsychiatric Hospitals has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NeuroPsychiatric Hospitals' overall ROI score rated by its users and customers.
NeuroPsychiatric Hospitals Customer Satisfaction (CSAT)
NeuroPsychiatric Hospitals Customer Satisfaction (CSAT) Score
100 / 100
NeuroPsychiatric Hospitals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NeuroPsychiatric Hospitals Customer Service
5/5
NeuroPsychiatric Hospitals has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NeuroPsychiatric Hospitals' overall Customer Service score rated by its users and customers.
About NeuroPsychiatric Hospitals's Customer Service
Address
112 W. Jefferson Blvd. Suite 600, South Bend, IN 46601
Website
https://www.neuropsychiatrichospitals.net
Phone Number
(574) 277-2630
NeuroPsychiatric Hospitals's Social Links
NeuroPsychiatric Hospitals as an Employer
3.1/5
NeuroPsychiatric Hospitals has a 3.1/5 stars for its overall company culture rated by their employees
top
30%
CEO of NeuroPsychiatric Hospitals
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
NeuroPsychiatric Hospitals scored a 100 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of NeuroPsychiatric Hospitals would recommend the brand to a friend. ENPS measures how likely NeuroPsychiatric Hospitals employees would recommend working at NeuroPsychiatric Hospitals to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 30% | Promoters |
|---|---|
| 27% | Passive |
| 43% | Detractors |
