38
NPS
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Neutrogena
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About Neutrogena's Brand
Neutrogena the #1 Dermatologist Recommended skincare brand offers a wide range of skin and hair care products.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Neutrogena NPS
Neutrogena's Net Promoter Score (NPS) is a 38 with 58% Promoters, 22% Passives, and 20% Detractors. Net Promoter Score tracks whether Neutrogena's customers would recommend using the product based on a scale of -100 to 100.
Neutrogena Overall NPS
| 58% | Promoters |
|---|---|
| 22% | Passives |
| 20% | Detractors |
Neutrogena NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 54 | Nov 2023 | 54 |
Jan 2024 49 | Jan 2024 | 49 |
Feb 2024 48 | Feb 2024 | 48 |
Apr 2024 46 | Apr 2024 | 46 |
Jul 2024 37 | Jul 2024 | 37 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 31 | Jan 2025 | 31 |
Apr 2025 38 | Apr 2025 | 38 |
May 2025 36 | May 2025 | 36 |
Jul 2025 35 | Jul 2025 | 35 |
Aug 2025 37 | Aug 2025 | 37 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neutrogena NPS by Gender
Neutrogena's NPS was rated 55 by Female customers on Comparably.
Female
55
Neutrogena's NPS was rated 55 by Female customers on Comparably.
72%
Promoters
11%
Passives
17%
Detractors
Male
N/A
Neutrogena's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Neutrogena NPS by Ethnicity
Neutrogena's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Neutrogena NPS by Age
Neutrogena's NPS was rated 91 points by customers ages 18-25 on Comparably.
Neutrogena NPS by Usage
Neutrogena's NPS was rated the highest by customers who have used Neutrogena's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 61 | 5 to 10 Years | 61 |
Over 10 Years -50 | Over 10 Years | -50 |
Neutrogena Customer Reviews
Out of the 5 Neutrogena customer reviews 4 were positive and 1 was constructive. Neutrogena customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Neutrogena Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Neutrogena users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neutrogena Customer Loyalty Score by Gender
Neutrogena's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Neutrogena Customer Loyalty Score by Ethnicity
Neutrogena's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Neutrogena.
87
out of 100
Caucasian
100
out of 100
Hispanic or Latino
85
out of 100
Asian or Pacific Islander
Neutrogena Customer Loyalty Score by Age
Neutrogena's Customer Loyalty score was rated 92% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Neutrogena.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
Neutrogena Customer Loyalty Score by Usage
Neutrogena's Customer Loyalty score was rated the highest by customers who have used Neutrogena's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Neutrogena Customer Loyalty Score by Industry
Neutrogena's Customer Loyalty score was rated 100% by both Business and Consumer Services and Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Neutrogena Product Quality
3.9/5
Neutrogena has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Neutrogena Product Information
Neutrogena’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Neutrogena's product the highest. Reviewers from the Business and Consumer Services industry rated Neutrogena the lowest at 4.6.
- Company Size
- 201-500 Employees
Industry
Consumer Services
Hardware and Devices
Quick Insights into Neutrogena Product Quality
Neutrogena's Product Quality score was rated highest by customers who have used Neutrogena's products/services for 2 to 5 Years, and rated lowest by customers who have used Neutrogena's products/services for Over 10 Years.
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Ranked Neutrogena Product Quality the Highest
Ranked Neutrogena Product Quality the Lowest
Neutrogena Product Quality Score by Gender
Neutrogena's Product Quality score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Neutrogena.
Female
4.4/5
Male
N/A
Neutrogena Product Quality Score by Ethnicity
Neutrogena's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Neutrogena.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Neutrogena Product Quality Score by Age
Neutrogena's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Neutrogena.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Neutrogena Product Quality Score by Usage
Neutrogena's Product Quality score was rated the highest by customers who have used Neutrogena's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Neutrogena Product Quality Score by Industry
Neutrogena's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.
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Neutrogena Pricing
Neutrogena ROI & Value For Money
3.6/5
Neutrogena has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Neutrogena's overall ROI score rated by its users and customers.
Neutrogena Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Neutrogena.
Quick Insights into Neutrogena ROI
Neutrogena's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used Neutrogena's products/services for Over 10 Years.
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Ranked Neutrogena ROI the Highest
Ranked Neutrogena ROI the Lowest
Neutrogena ROI Score by Gender
Neutrogena's ROI score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Neutrogena.
Female
3.6/5
Male
N/A
Neutrogena ROI Score by Ethnicity
Neutrogena's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Neutrogena.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Neutrogena ROI Score by Age
Neutrogena's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Neutrogena.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Neutrogena ROI Score by Usage
Neutrogena's ROI score was rated the highest by customers who have used Neutrogena's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Neutrogena ROI Score by Industry
Neutrogena's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Neutrogena Customer Satisfaction (CSAT)
Neutrogena Customer Satisfaction (CSAT) Score
73 / 100
Neutrogena has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Neutrogena Customer Satisfaction
Neutrogena's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Neutrogena's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Neutrogena's Customer Satisfaction.
Ranked Neutrogena Customer Satisfaction the Highest
Ranked Neutrogena Customer Satisfaction the Lowest
Neutrogena Customer Satisfaction Score by Gender
Neutrogena's Customer Satisfaction score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Neutrogena.
82 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 6% |
Neutrogena Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Neutrogena's Customer Satisfaction (CSAT) score was rated 58% according to Caucasian users and customers.
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58 / 100
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
28%
CSAT according to Hispanic or Latino
Neutrogena's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Neutrogena.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Neutrogena's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Neutrogena.
100 / 100
Very Satisfied
17%
Satisfied
83%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Neutrogena Customer Satisfaction Score by Age
Neutrogena's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Neutrogena.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Neutrogena Customer Satisfaction Score by Usage
Neutrogena's Customer Satisfaction score was rated the highest by customers who have used Neutrogena's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Neutrogena Customer Satisfaction Score by Industry
Neutrogena's Customer Satisfaction score was rated 100 points by both Business and Consumer Services and Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Neutrogena Customer Service
3.3/5
Neutrogena has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Neutrogena's overall Customer Service score rated by its users and customers.
About Neutrogena's Customer Service
Address
Los Angeles, CA
Website
http://www.neutrogena.com/home.do
Quick Insights into Neutrogena Customer Service
Neutrogena's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used Neutrogena's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Neutrogena's Customer Service score.
Ranked Neutrogena Customer Service the Highest
Ranked Neutrogena Customer Service the Lowest
Neutrogena Customer Service Score by Gender
Neutrogena's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Neutrogena.
Female
3.2/5
Male
N/A
Neutrogena Customer Service Score by Ethnicity
Neutrogena's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Neutrogena.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Neutrogena Customer Service Score by Age
Neutrogena's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Neutrogena.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Neutrogena Customer Service Score by Usage
Neutrogena's Customer Service score was rated the highest by customers who have used Neutrogena's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Neutrogena Customer Service Score by Industry
Neutrogena's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Business and Consumer Services industry customers.
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Neutrogena as an Employer
3.9/5
Neutrogena has a 3.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Neutrogena scored a 38 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Neutrogena would recommend the brand to a friend. ENPS measures how likely Neutrogena employees would recommend working at Neutrogena to a friend.
Net Promoter Score
38
NPS Score
| 58% | Promoters |
|---|---|
| 22% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
