-30
NPS
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New American Funding
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About New American Funding's Brand
New American Funding provides montage banking products and solutions.
Brand at a Glance
50%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
New American Funding NPS
New American Funding's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether New American Funding's customers would recommend using the product based on a scale of -100 to 100.
New American Funding Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
New American Funding NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 15 | Jul 2023 | 15 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -11 | Nov 2023 | -11 |
Dec 2023 -10 | Dec 2023 | -10 |
Feb 2024 9 | Feb 2024 | 9 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 -13 | Apr 2024 | -13 |
Aug 2024 -13 | Aug 2024 | -13 |
Apr 2025 -18 | Apr 2025 | -18 |
Sep 2025 -22 | Sep 2025 | -22 |
Oct 2025 -27 | Oct 2025 | -27 |
Jan 2026 -30 | Jan 2026 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New American Funding NPS by Gender
Male customers rated New American Funding's NPS 16 points higher than Female customers.
Male
-34
New American Funding's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-50
New American Funding's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
New American Funding NPS by Ethnicity
New American Funding's NPS was rated -56 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
New American Funding NPS by Age
New American Funding's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
New American Funding NPS by Usage
New American Funding's NPS was rated the highest by customers who have used New American Funding's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
New American Funding Customer Reviews
Out of the 6 New American Funding customer reviews 3 were positive and 3 were constructive. New American Funding customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
New American Funding Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of New American Funding users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New American Funding Customer Loyalty Score by Gender
Male customers rated New American Funding's Customer Loyalty score 11% higher than Female customers.
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Male
55%
Yes
Female
44%
Yes
New American Funding Customer Loyalty Score by Ethnicity
New American Funding's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New American Funding.
50
out of 100
Caucasian
New American Funding Customer Loyalty Score by Age
New American Funding's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of New American Funding.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
41-45 70% | 41-45 | 70% |
56-60 40% | 56-60 | 40% |
66+ 33% | 66+ | 33% |
New American Funding Customer Loyalty Score by Usage
New American Funding's Customer Loyalty score was rated the highest by customers who have used New American Funding's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
New American Funding Customer Loyalty Score by Industry
New American Funding's Customer Loyalty score was rated 55% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
New American Funding Product Quality
2.6/5
New American Funding has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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New American Funding Product Information
New American Funding’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated New American Funding's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Banking
FinTech
Quick Insights into New American Funding Product Quality
New American Funding's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used New American Funding's products/services for Less than 1 Year.
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Ranked New American Funding Product Quality the Highest
Ranked New American Funding Product Quality the Lowest
New American Funding Product Quality Score by Gender
Male customers rated New American Funding's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of New American Funding.
Male
2.3/5
Female
1.9/5
New American Funding Product Quality Score by Ethnicity
New American Funding's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of New American Funding.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
New American Funding Product Quality Score by Age
New American Funding's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of New American Funding.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 3.8 | 41-45 | 3.8 |
56-60 2 | 56-60 | 2 |
66+ 1.5 | 66+ | 1.5 |
New American Funding Product Quality Score by Usage
New American Funding's Product Quality score was rated the highest by customers who have used New American Funding's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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New American Funding Product Quality Score by Industry
New American Funding's Product Quality score was rated 1.6 stars by Accounting industry customers.
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New American Funding Pricing
New American Funding ROI & Value For Money
2.3/5
New American Funding has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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New American Funding Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into New American Funding ROI
New American Funding's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used New American Funding's products/services for Less than 1 Year.
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Ranked New American Funding ROI the Highest
Ranked New American Funding ROI the Lowest
New American Funding ROI Score by Gender
Male customers rated New American Funding's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of New American Funding.
Male
2.8/5
Female
1.7/5
New American Funding ROI Score by Ethnicity
New American Funding's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of New American Funding.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
New American Funding ROI Score by Age
New American Funding's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of New American Funding.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 3.8 | 41-45 | 3.8 |
56-60 2.3 | 56-60 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
New American Funding ROI Score by Usage
New American Funding's ROI score was rated the highest by customers who have used New American Funding's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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New American Funding ROI Score by Industry
New American Funding's ROI score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
New American Funding Customer Satisfaction (CSAT)
New American Funding Customer Satisfaction (CSAT) Score
43 / 100
New American Funding has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
32%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
14%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New American Funding Customer Satisfaction
New American Funding's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 31-35.
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Ranked New American Funding Customer Satisfaction the Highest
Ranked New American Funding Customer Satisfaction the Lowest
New American Funding Customer Satisfaction Score by Gender
Male customers rated New American Funding's Customer Satisfaction score 24 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of New American Funding.
50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
26 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 24% | |
Very Dissatisfied | 50% |
New American Funding Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New American Funding's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New American Funding.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
45%
New American Funding Customer Satisfaction Score by Age
New American Funding's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of New American Funding.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 66+ | 25% |
New American Funding Customer Satisfaction Score by Usage
New American Funding's Customer Satisfaction score was rated the highest by customers who have used New American Funding's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
New American Funding Customer Satisfaction Score by Industry
New American Funding's Customer Satisfaction score was rated 25 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "New American Funding Customer Satisfaction Score by Industry",
"text": "New American Funding's Customer Satisfaction score was rated 25 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "New American Funding's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}New American Funding Customer Service
2.4/5
New American Funding has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About New American Funding's Customer Service
Address
Tustin, CA
Website
http://www.newamericanfunding.com/
Quick Insights into New American Funding Customer Service
New American Funding's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used New American Funding's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked New American Funding's Customer Service score.
Ranked New American Funding Customer Service the Highest
Ranked New American Funding Customer Service the Lowest
New American Funding Customer Service Score by Gender
Male customers rated New American Funding's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of New American Funding.
Male
2.3/5
Female
1.7/5
New American Funding Customer Service Score by Ethnicity
New American Funding's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of New American Funding.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
New American Funding Customer Service Score by Age
New American Funding's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of New American Funding.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 3.6 | 41-45 | 3.6 |
56-60 2.1 | 56-60 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
New American Funding Customer Service Score by Usage
New American Funding's Customer Service score was rated the highest by customers who have used New American Funding's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
New American Funding Customer Service Score by Industry
New American Funding's Customer Service score was rated 1.7 stars by Accounting industry customers.
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New American Funding as an Employer
3.8/5
New American Funding has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
New American Funding scored a -30 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of New American Funding would recommend the brand to a friend. ENPS measures how likely New American Funding employees would recommend working at New American Funding to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
