49
NPS
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New Engen
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About New Engen's Brand
New Engen helps companies solve their most complex digital marketing challenges, combining AI driven technology + in-house creative + performance marketing.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
New Engen NPS
New Engen's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether New Engen's customers would recommend using the product based on a scale of -100 to 100.
New Engen Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
New Engen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Feb 2021 33 | Feb 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Aug 2022 40 | Aug 2022 | 40 |
Oct 2022 17 | Oct 2022 | 17 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 33 | Sep 2023 | 33 |
Feb 2024 40 | Feb 2024 | 40 |
Apr 2024 45 | Apr 2024 | 45 |
Sep 2025 49 | Sep 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Engen Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of New Engen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Engen Product Quality
4.1/5
New Engen has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock New Engen's overall Product Quality score rated by its users and customers.
New Engen Product Information
New Engen’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.newengen.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
New Engen Pricing
New Engen ROI & Value For Money
3.8/5
New Engen has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock New Engen's overall ROI score rated by its users and customers.
New Engen Customer Satisfaction (CSAT)
New Engen Customer Satisfaction (CSAT) Score
100 / 100
New Engen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New Engen Customer Service
3.6/5
New Engen has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock New Engen's overall Customer Service score rated by its users and customers.
About New Engen's Customer Service
Address
801 3rd Ave, Seattle, WA 98104
Website
https://www.newengen.com
Phone Number
2067741942
New Engen's Social Links
New Engen as an Employer
2.9/5
New Engen has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
New Engen scored a 49 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of New Engen would recommend the brand to a friend. ENPS measures how likely New Engen employees would recommend working at New Engen to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
