-7
NPS
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New Flyer
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About New Flyer's Brand
New Flyer is the leading manufacturer of heavy-duty buses in the U.S. and Canada.
Brand at a Glance
66%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
New Flyer NPS
New Flyer's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether New Flyer's customers would recommend using the product based on a scale of -100 to 100.
New Flyer Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
New Flyer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Jan 2023 0 | Jan 2023 | 0 |
Dec 2023 -17 | Dec 2023 | -17 |
Mar 2024 -37 | Mar 2024 | -37 |
Jul 2024 -44 | Jul 2024 | -44 |
Aug 2024 -30 | Aug 2024 | -30 |
Nov 2024 -18 | Nov 2024 | -18 |
Jan 2025 -9 | Jan 2025 | -9 |
May 2025 0 | May 2025 | 0 |
Nov 2025 -8 | Nov 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Flyer Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of New Flyer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Flyer Product Quality
2.9/5
New Flyer has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock New Flyer's overall Product Quality score rated by its users and customers.
New Flyer Product Information
New Flyer’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.newflyer.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
New Flyer Pricing
New Flyer ROI & Value For Money
3.2/5
New Flyer has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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New Flyer Customer Satisfaction (CSAT)
New Flyer Customer Satisfaction (CSAT) Score
50 / 100
New Flyer has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
7%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
7%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New Flyer Customer Service
3.1/5
New Flyer has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About New Flyer's Customer Service
Address
711 Kernaghan Avenue, Winnie, TX R2C 3T4 Canada
Website
http://www.newflyer.com/
Phone Number
(204) 224-1251
New Flyer as an Employer
3.2/5
New Flyer has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
New Flyer scored a -7 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of New Flyer would recommend the brand to a friend. ENPS measures how likely New Flyer employees would recommend working at New Flyer to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 24% | Promoters |
|---|---|
| 16% | Passive |
| 60% | Detractors |
