-100
NPS
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Brand Page
New Home Star
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About New Home Star's Brand
New Home Star is a modern sales management firm with a vision to build the best new home sales company in the world, while providing excellent careers for our people. Serving home builders across North America, we recruit, develop, and manage elite sales teams with an exclusive focus on the new home industry. With an innovative and strategic focus on performance, we have created a dynamic culture of extraordinary professionals who have established us as the top private seller of new homes in the nation.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
New Home Star NPS
New Home Star's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether New Home Star's customers would recommend using the product based on a scale of -100 to 100.
New Home Star Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
New Home Star NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Home Star Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of New Home Star users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Home Star Product Quality
2.7/5
New Home Star has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock New Home Star's overall Product Quality score rated by its users and customers.
New Home Star Product Information
New Home Star’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.newhomestar.com
- Company Size
- 201-500 Employees
Industry
Tech
Real Estate
New Home Star Pricing
New Home Star ROI & Value For Money
1.5/5
New Home Star has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock New Home Star's overall ROI score rated by its users and customers.
New Home Star Customer Satisfaction (CSAT)
New Home Star Customer Satisfaction (CSAT) Score
50 / 100
New Home Star has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New Home Star Customer Service
1.5/5
New Home Star has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock New Home Star's overall Customer Service score rated by its users and customers.
About New Home Star's Customer Service
Address
145 W 2nd St, Elmhurst, IL 60126
Website
http://www.newhomestar.com
New Home Star's Social Links
New Home Star as an Employer
4.2/5
New Home Star has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
New Home Star scored a -100 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of New Home Star would recommend the brand to a friend. ENPS measures how likely New Home Star employees would recommend working at New Home Star to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
