-8
NPS
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New Jersey Transit
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About New Jersey Transit's Brand
New Jersey Transit Corporation, marketed as NJ Transit, is a state-owned public transportation system serving the US state of New Jersey
Brand at a Glance
86%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
New Jersey Transit CMO
New Jersey Transit NPS
New Jersey Transit's Net Promoter Score (NPS) is a -8 with 39% Promoters, 14% Passives, and 47% Detractors. Net Promoter Score tracks whether New Jersey Transit's customers would recommend using the product based on a scale of -100 to 100.
New Jersey Transit Overall NPS
| 39% | Promoters |
|---|---|
| 14% | Passives |
| 47% | Detractors |
New Jersey Transit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 4 | Apr 2024 | 4 |
May 2024 3 | May 2024 | 3 |
Jul 2024 3 | Jul 2024 | 3 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 -3 | Sep 2024 | -3 |
Nov 2024 -3 | Nov 2024 | -3 |
Feb 2025 -1 | Feb 2025 | -1 |
Mar 2025 -4 | Mar 2025 | -4 |
May 2025 -6 | May 2025 | -6 |
Nov 2025 -8 | Nov 2025 | -8 |
Dec 2025 -9 | Dec 2025 | -9 |
Jan 2026 -9 | Jan 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Jersey Transit NPS by Gender
Male customers rated New Jersey Transit's NPS 35 points higher than Female customers.
Male
-5
New Jersey Transit's NPS was rated -5 by Male customers on Comparably.
40%
Promoters
15%
Passives
45%
Detractors
Female
-40
New Jersey Transit's NPS was rated -40 by Female customers on Comparably.
30%
Promoters
0%
Passives
70%
Detractors
New Jersey Transit NPS by Ethnicity
New Jersey Transit's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
African American/Black 25 | African American/Black | 25 |
Other -34 | Other | -34 |
New Jersey Transit NPS by Age
New Jersey Transit's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
New Jersey Transit NPS by Usage
New Jersey Transit's NPS was rated the highest by customers who have used New Jersey Transit's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
2 to 5 Years -80 | 2 to 5 Years | -80 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -6 | Over 10 Years | -6 |
New Jersey Transit Customer Reviews
Out of the 6 New Jersey Transit customer reviews 2 were positive and 4 were constructive. New Jersey Transit customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
New Jersey Transit Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of New Jersey Transit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Jersey Transit Customer Loyalty Score by Gender
Male customers rated New Jersey Transit's Customer Loyalty score 23% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of New Jersey Transit.
Male
96%
Yes
Female
73%
Yes
New Jersey Transit Customer Loyalty Score by Ethnicity
New Jersey Transit's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New Jersey Transit.
95
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Other
New Jersey Transit Customer Loyalty Score by Age
New Jersey Transit's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of New Jersey Transit.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 10% | 26-30 | 10% |
36-40 78% | 36-40 | 78% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
66+ 100% | 66+ | 100% |
New Jersey Transit Customer Loyalty Score by Usage
New Jersey Transit's Customer Loyalty score was rated the highest by customers who have used New Jersey Transit's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
New Jersey Transit Customer Loyalty Score by Industry
New Jersey Transit's Customer Loyalty score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
New Jersey Transit Product Quality
3/5
New Jersey Transit has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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New Jersey Transit Product Information
New Jersey Transit’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated New Jersey Transit's product the highest. Reviewers from the Tech industry rated New Jersey Transit the lowest at 1.5.
- Website
- http://www.njtransit.com
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into New Jersey Transit Product Quality
New Jersey Transit's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked New Jersey Transit Product Quality the Highest
Ranked New Jersey Transit Product Quality the Lowest
New Jersey Transit Product Quality Score by Gender
Male customers rated New Jersey Transit's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of New Jersey Transit.
Male
2.7/5
Female
2.5/5
New Jersey Transit Product Quality Score by Ethnicity
New Jersey Transit's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of New Jersey Transit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 2 | Other | 2 |
New Jersey Transit Product Quality Score by Age
New Jersey Transit's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of New Jersey Transit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.6 | 26-30 | 1.6 |
36-40 2.4 | 36-40 | 2.4 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.5 | 51-55 | 2.5 |
66+ 3.4 | 66+ | 3.4 |
New Jersey Transit Product Quality Score by Usage
New Jersey Transit's Product Quality score was rated the highest by customers who have used New Jersey Transit's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
New Jersey Transit Product Quality Score by Industry
New Jersey Transit's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
New Jersey Transit Pricing
New Jersey Transit ROI & Value For Money
3/5
New Jersey Transit has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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New Jersey Transit Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Tech industry think that they had the lowest ROI from New Jersey Transit.
Quick Insights into New Jersey Transit ROI
New Jersey Transit's ROI score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
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Ranked New Jersey Transit ROI the Highest
Ranked New Jersey Transit ROI the Lowest
New Jersey Transit ROI Score by Gender
Male customers rated New Jersey Transit's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of New Jersey Transit.
Male
2.8/5
Female
2.4/5
New Jersey Transit ROI Score by Ethnicity
New Jersey Transit's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of New Jersey Transit.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2.1 | Other | 2.1 |
New Jersey Transit ROI Score by Age
New Jersey Transit's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of New Jersey Transit.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
26-30 1.5 | 26-30 | 1.5 |
36-40 2.9 | 36-40 | 2.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.1 | 51-55 | 3.1 |
66+ 3.3 | 66+ | 3.3 |
New Jersey Transit ROI Score by Usage
New Jersey Transit's ROI score was rated the highest by customers who have used New Jersey Transit's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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New Jersey Transit ROI Score by Industry
New Jersey Transit's ROI score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
New Jersey Transit Customer Satisfaction (CSAT)
New Jersey Transit Customer Satisfaction (CSAT) Score
55 / 100
New Jersey Transit has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
30%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New Jersey Transit Customer Satisfaction
New Jersey Transit's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked New Jersey Transit's Customer Satisfaction.
Ranked New Jersey Transit Customer Satisfaction the Highest
Ranked New Jersey Transit Customer Satisfaction the Lowest
New Jersey Transit Customer Satisfaction Score by Gender
Male customers rated New Jersey Transit's Customer Satisfaction score 36 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of New Jersey Transit.
61 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 28% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
New Jersey Transit Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New Jersey Transit's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New Jersey Transit.
53 / 100
Very Satisfied
18%
Satisfied
35%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
29%
CSAT according to African American/Black
New Jersey Transit's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
New Jersey Transit's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New Jersey Transit.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
New Jersey Transit Customer Satisfaction Score by Age
New Jersey Transit's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of New Jersey Transit.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 66+ | 80% |
New Jersey Transit Customer Satisfaction Score by Usage
New Jersey Transit's Customer Satisfaction score was rated the highest by customers who have used New Jersey Transit's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
New Jersey Transit Customer Satisfaction Score by Industry
New Jersey Transit's Customer Satisfaction score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "New Jersey Transit Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "New Jersey Transit's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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}New Jersey Transit Customer Service
3.1/5
New Jersey Transit has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock New Jersey Transit's overall Customer Service score rated by its users and customers.
About New Jersey Transit's Customer Service
Address
One Penn Plaza East, Newark, NJ
Website
http://www.njtransit.com
Phone Number
(973) 879-3686
Quick Insights into New Jersey Transit Customer Service
New Jersey Transit's Customer Service score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked New Jersey Transit's Customer Service score.
Ranked New Jersey Transit Customer Service the Highest
Ranked New Jersey Transit Customer Service the Lowest
New Jersey Transit Customer Service Score by Gender
Male customers rated New Jersey Transit's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of New Jersey Transit.
Male
3/5
Female
2.3/5
New Jersey Transit Customer Service Score by Ethnicity
New Jersey Transit's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of New Jersey Transit.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2 | Other | 2 |
New Jersey Transit Customer Service Score by Age
New Jersey Transit's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of New Jersey Transit.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.5 | 26-30 | 1.5 |
36-40 2.9 | 36-40 | 2.9 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.1 | 51-55 | 3.1 |
66+ 3.5 | 66+ | 3.5 |
New Jersey Transit Customer Service Score by Usage
New Jersey Transit's Customer Service score was rated the highest by customers who have used New Jersey Transit's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
New Jersey Transit Customer Service Score by Industry
New Jersey Transit's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
New Jersey Transit as an Employer
Consumer vs. Employees
New Jersey Transit scored a -8 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of New Jersey Transit would recommend the brand to a friend. ENPS measures how likely New Jersey Transit employees would recommend working at New Jersey Transit to a friend.
Net Promoter Score
-8
NPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
