Newrez LLC NPS & Customer Reviews

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Newrez LLC

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Newrez LLC

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About Newrez LLC's Brand

Newrez LLC (Newrez) is a leading nationwide mortgage lender and servicer. As a lender, Newrez focuses on offering a breadth of industry-leading products, supported by a loan process that blends both human interaction and the benefits of technology into an unparalleled customer experience. Founded in 2008 and licensed to lend in 50 states, Newrez is headquartered in Fort Washington, Pennsylvania and operates multiple lending channels, including Correspondent Lending, Wholesale, Direct-to-Consumer, Retail, and a network of joint venture partners. Newrez’s servicing business consists of its performing loan servicing division, Newrez Servicing, and its special servicing division, Shellpoint Mortgage Servicing. Newrez also has several affiliates that perform various services in the mortgage and real estate industries. These include Avenue 365 Lender Services, LLC, a title agency, and E Street Appraisal Management LLC, an appraisal management company. Newrez is member of the New Residential

Brand at a Glance

61%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Newrez LLC CMO

Brad Jones

Newrez LLC NPS

Newrez LLC's Net Promoter Score (NPS) is a -88 with 5% Promoters, 2% Passives, and 93% Detractors. Net Promoter Score tracks whether Newrez LLC's customers would recommend using the product based on a scale of -100 to 100.

Newrez LLC Overall NPS

-88

NPS

5%	Promoters
2%	Passives
93%	Detractors

Newrez LLC NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2025 -90	Jun 2025	-90
Jul 2025 -90	Jul 2025	-90
Aug 2025 -90	Aug 2025	-90
Sep 2025 -90	Sep 2025	-90
Oct 2025 -90	Oct 2025	-90
Nov 2025 -89	Nov 2025	-89
Dec 2025 -89	Dec 2025	-89
Jan 2026 -89	Jan 2026	-89
Feb 2026 -89	Feb 2026	-89
Apr 2026 -89	Apr 2026	-89
May 2026 -89	May 2026	-89
Jun 2026 -89	Jun 2026	-89

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Newrez LLC NPS by Gender

Male customers rated Newrez LLC's NPS 3 points higher than Female customers.

Male

-94

Newrez LLC's NPS was rated -94 by Male customers on Comparably.

Promoters

Passives

96%

Detractors

Female

-97

Newrez LLC's NPS was rated -97 by Female customers on Comparably.

Promoters

Passives

98%

Detractors

Newrez LLC NPS by Ethnicity

Newrez LLC's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -96	Caucasian	-96
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black -88	African American/Black	-88
Asian or Pacific Islander -93	Asian or Pacific Islander	-93
Native American -100	Native American	-100
Other -96	Other	-96

Newrez LLC NPS by Age

Newrez LLC's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

26-30

17%

83%

31-35

93%

36-40

11%

86%

41-45

97%

46-50

97%

51-55

97%

56-60

100%

61-65

96%

66+

99%

Newrez LLC NPS by Usage

Newrez LLC's NPS was rated the highest by customers who have used Newrez LLC's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -96	Less than 1 Year	-96
1 to 2 Years -96	1 to 2 Years	-96
2 to 5 Years -94	2 to 5 Years	-94
5 to 10 Years -96	5 to 10 Years	-96
Over 10 Years -94	Over 10 Years	-94

Newrez LLC Customer Reviews

Out of the 93 Newrez LLC customer reviews 5 were positive and 88 were constructive. Newrez LLC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Newrez LLC Customer Loyalty

61%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

61% of Newrez LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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61%

39%

Newrez LLC Customer Loyalty Score by Gender

Female customers rated Newrez LLC's Customer Loyalty score 5% higher than Male customers.

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Male

60%

Yes

Female

65%

Yes

Newrez LLC Customer Loyalty Score by Ethnicity

Newrez LLC's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Newrez LLC Customer Loyalty Score by Age

Newrez LLC's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 40%	18-25	40%
26-30 55%	26-30	55%
31-35 58%	31-35	58%
36-40 53%	36-40	53%
41-45 56%	41-45	56%
46-50 71%	46-50	71%
51-55 53%	51-55	53%
56-60 71%	56-60	71%
61-65 65%	61-65	65%
66+ 64%	66+	64%

Newrez LLC Customer Loyalty Score by Usage

Newrez LLC's Customer Loyalty score was rated the highest by customers who have used Newrez LLC's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	45%
1 to 2 Years	57%
2 to 5 Years	71%
5 to 10 Years	70%
Over 10 Years	76%

Newrez LLC Customer Loyalty Score by Industry

Newrez LLC's Customer Loyalty score was rated the highest by Facilities Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	55%
Accounting	51%
Aerospace and Aviation	91%
Architecture and Planning	33%
Arts and Entertainment	55%
Banking and Financial Services	90%
Biotech and Pharmaceuticals	40%
Business and Consumer Services	60%
Commercial Real Estate	78%
Construction	55%
Consulting	55%
Education	64%
Facilities Services	100%
Government and Public Policy	60%
Healthcare, Hospitals and Medicine	66%
Hospitality	70%
Insurance	89%
Legal	64%
Logistics and Supply Chain	40%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	46%
Media and Entertainment	70%
Military and Defense	49%
Non-Profit	64%
Energy and Manufacturing	82%
Professional Services	40%
Real Estate	44%
Retail	40%
Telecommunications	100%
Transportation	40%
Warehousing	70%

Newrez LLC Product Quality

1.5/5

Newrez LLC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Newrez LLC Product Information

Newrez LLC’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Newrez LLC's product the highest. Reviewers from the Tech industry rated Newrez LLC the lowest at 1.5.

Website: https://www.newrez.com/

Company Size: 1,001-5,000 Employees

Industry

Banking and Financial Services

Quick Insights into Newrez LLC Product Quality

Newrez LLC's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Warehousing industry.

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Ranked Newrez LLC Product Quality the Highest

Transportation	1.7
26-30	1.6
1 to 2 Years	1.5

Ranked Newrez LLC Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Warehousing	1.5

Newrez LLC Product Quality Score by Gender

Newrez LLC's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Newrez LLC Product Quality Score by Ethnicity

Newrez LLC's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Newrez LLC Product Quality Score by Age

Newrez LLC's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Newrez LLC Product Quality Score by Usage

Newrez LLC's Product Quality score was rated 1.5 stars by customers who have used Newrez LLC's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Newrez LLC Product Quality Score by Industry

Newrez LLC's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Warehousing industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.6
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.7
Warehousing	1.5

Newrez LLC Pricing

Newrez LLC ROI & Value For Money

1.5/5

Newrez LLC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Newrez LLC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Newrez LLC.

Quick Insights into Newrez LLC ROI

Newrez LLC's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Warehousing industry.

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Ranked Newrez LLC ROI the Highest

Aerospace and Aviation	1.6
1 to 2 Years	1.5
18-25	1.5

Ranked Newrez LLC ROI the Lowest

Other	1.5
Over 10 Years	1.5
Warehousing	1.5

Newrez LLC ROI Score by Gender

Newrez LLC's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Newrez LLC ROI Score by Ethnicity

Newrez LLC's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Newrez LLC ROI Score by Age

Newrez LLC's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Newrez LLC ROI Score by Usage

Newrez LLC's ROI score was rated 1.5 stars by customers who have used Newrez LLC's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Newrez LLC ROI Score by Industry

Newrez LLC's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Warehousing industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.6
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.6
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.5
Warehousing	1.5

Newrez LLC Customer Satisfaction (CSAT)

Newrez LLC Customer Satisfaction (CSAT) Score

8 / 100

Newrez LLC has an overall Customer Satisfaction score of 8 rated by its users and customers.

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Very Satisfied	6%
Satisfied	2%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	8%
Very Dissatisfied	83%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

83%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Newrez LLC Customer Satisfaction

Newrez LLC's Customer Satisfaction score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Newrez LLC Customer Satisfaction the Highest

Warehousing	33%
31-35	28%
Asian or Pacific Islander	14%

Ranked Newrez LLC Customer Satisfaction the Lowest

18-25	0%
Native American	0%
Telecommunications	0%

Newrez LLC Customer Satisfaction Score by Gender

Male customers rated Newrez LLC's Customer Satisfaction score 3 points higher than Female customers.

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6 / 100

Male

	Very Satisfied	4%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	8%
	Very Dissatisfied	86%

3 / 100

Female

	Very Satisfied	3%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	10%
	Very Dissatisfied	87%

Newrez LLC Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Newrez LLC's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.

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3 / 100

Very Satisfied	3%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	88%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

CSAT according to Hispanic or Latino

Newrez LLC's Customer Satisfaction (CSAT) score was rated 10% according to Hispanic or Latino users and customers.

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10 / 100

Very Satisfied	5%
Satisfied	5%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

85%

CSAT according to African American/Black

Newrez LLC's Customer Satisfaction (CSAT) score was rated 9% according to African American/Black users and customers.

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9 / 100

Very Satisfied	9%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	21%
Very Dissatisfied	70%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

70%

CSAT according to Asian or Pacific Islander

Newrez LLC's Customer Satisfaction (CSAT) score was rated 14% according to Asian or Pacific Islander users and customers.

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14 / 100

Very Satisfied	0%
Satisfied	14%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	72%

Very Satisfied

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

72%

CSAT according to Native American

Newrez LLC's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Newrez LLC's Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.

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4 / 100

Very Satisfied	4%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	90%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

90%

Newrez LLC Customer Satisfaction Score by Age

Newrez LLC's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

26-30

17%

31-35

28%

36-40

12%

41-45

46-50

10%

51-55

56-60

61-65

66+

Newrez LLC Customer Satisfaction Score by Usage

Newrez LLC's Customer Satisfaction score was rated the highest by customers who have used Newrez LLC's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	4
2 to 5 Years	7
5 to 10 Years	4
Over 10 Years	3

Newrez LLC Customer Satisfaction Score by Industry

Newrez LLC's Customer Satisfaction score was rated the highest by Warehousing industry customers, and the lowest by Telecommunications industry customers.

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{
	"title": "Newrez LLC Customer Satisfaction Score by Industry",
	"text": "Newrez LLC's Customer Satisfaction score was rated the highest by Warehousing industry customers, and the lowest by Telecommunications industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 4,
			"stars": 0,
			"csatScore": 4,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 4
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Newrez LLC's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		}
	]
}

Tech	6
Accounting	0
Aerospace and Aviation	22
Architecture and Planning	0
Arts and Entertainment	0
Banking and Financial Services	16
Business and Consumer Services	0
Commercial Real Estate	25
Construction	0
Consulting	0
Education	0
Government and Public Policy	4
Healthcare, Hospitals and Medicine	0
Insurance	25
Legal	7
Manufacturing and Machinery	0
Media and Entertainment	0
Military and Defense	0
Non-Profit	0
Energy and Manufacturing	0
Professional Services	0
Real Estate	0
Retail	0
Telecommunications	0
Transportation	25
Warehousing	33

Newrez LLC Customer Service

1.5/5

Newrez LLC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Newrez LLC's Customer Service

Address

1100 Virginia Drive, #125, Fort Washington, PA 19034

Website

https://www.newrez.com/

Newrez LLC's Social Links

Quick Insights into Newrez LLC Customer Service

Newrez LLC's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Warehousing industry.

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Ranked Newrez LLC Customer Service the Highest

Hospitality	2
1 to 2 Years	1.5
18-25	1.5

Ranked Newrez LLC Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Warehousing	1.5

Newrez LLC Customer Service Score by Gender

Newrez LLC's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Newrez LLC Customer Service Score by Ethnicity

Newrez LLC's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Newrez LLC Customer Service Score by Age

Newrez LLC's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Newrez LLC Customer Service Score by Usage

Newrez LLC's Customer Service score was rated 1.5 stars by customers who have used Newrez LLC's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Newrez LLC Customer Service Score by Industry

Newrez LLC's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Warehousing industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Facilities Services	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	2
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Telecommunications	1.5
Transportation	1.7
Warehousing	1.5

Newrez LLC as an Employer

2.4/5

Newrez LLC has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Newrez LLC

Baron Silverstein

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Newrez LLC scored a -88 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Newrez LLC would recommend the brand to a friend. ENPS measures how likely Newrez LLC employees would recommend working at Newrez LLC to a friend.

Net Promoter Score

-88

NPS Score

5%	Promoters
2%	Passive
93%	Detractors

Employee Net Promoter Score

-44

eNPS Score

21%	Promoters
14%	Passive
65%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail