0
NPS
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New Visions for Public Schools
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About New Visions for Public Schools' Brand
Equipping New York City public schools and educators with the critical support they need to provide a high-quality public education that prepares all students, equitably, for success in college, the workforce, and society.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4/5
Customer Service
New Visions for Public Schools NPS
New Visions for Public Schools's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether New Visions for Public Schools's customers would recommend using the product based on a scale of -100 to 100.
New Visions for Public Schools Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
New Visions for Public Schools NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New Visions for Public Schools Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of New Visions for Public Schools users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New Visions for Public Schools Product Quality
3.7/5
New Visions for Public Schools has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock New Visions for Public Schools' overall Product Quality score rated by its users and customers.
New Visions for Public Schools Product Information
New Visions for Public Schools’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.newvisions.org/
- Company Size
- 51-200 Employees
Industry
Education
New Visions for Public Schools Pricing
New Visions for Public Schools ROI & Value For Money
4/5
New Visions for Public Schools has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock New Visions for Public Schools' overall ROI score rated by its users and customers.
New Visions for Public Schools Customer Satisfaction (CSAT)
New Visions for Public Schools Customer Satisfaction (CSAT) Score
50 / 100
New Visions for Public Schools has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New Visions for Public Schools Customer Service
4/5
New Visions for Public Schools has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock New Visions for Public Schools' overall Customer Service score rated by its users and customers.
About New Visions for Public Schools's Customer Service
Address
205 East 42nd St, 4th Fl, New York City, NY 10017
Website
http://www.newvisions.org/
Phone Number
21264551100
New Visions for Public Schools's Social Links
New Visions for Public Schools as an Employer
4.1/5
New Visions for Public Schools has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
CEO of New Visions for Public Schools
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
New Visions for Public Schools scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of New Visions for Public Schools would recommend the brand to a friend. ENPS measures how likely New Visions for Public Schools employees would recommend working at New Visions for Public Schools to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
