23
NPS
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New York Blood Center
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About New York Blood Center's Brand
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
New York Blood Center NPS
New York Blood Center's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether New York Blood Center's customers would recommend using the product based on a scale of -100 to 100.
New York Blood Center Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
New York Blood Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Apr 2023 20 | Apr 2023 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
Oct 2024 25 | Oct 2024 | 25 |
Jul 2025 22 | Jul 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Blood Center Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of New York Blood Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New York Blood Center Product Quality
3.7/5
New York Blood Center has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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New York Blood Center Product Information
New York Blood Center’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://nybloodcenter.org/
- Company Size
- 1,001-5,000 Employees
New York Blood Center Pricing
New York Blood Center ROI & Value For Money
3.3/5
New York Blood Center has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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New York Blood Center Customer Satisfaction (CSAT)
New York Blood Center Customer Satisfaction (CSAT) Score
67 / 100
New York Blood Center has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New York Blood Center Customer Service
2.7/5
New York Blood Center has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About New York Blood Center's Customer Service
Website
https://nybloodcenter.org/
New York Blood Center as an Employer
3.2/5
New York Blood Center has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of New York Blood Center
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
New York Blood Center scored a 23 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Blood Center would recommend the brand to a friend. ENPS measures how likely New York Blood Center employees would recommend working at New York Blood Center to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
