40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
New York City Ballet
Marketing or Exec? Claim Your Free Account
About New York City Ballet's Brand
Brand at a Glance
57%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
New York City Ballet NPS
New York City Ballet's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether New York City Ballet's customers would recommend using the product based on a scale of -100 to 100.
New York City Ballet Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
New York City Ballet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 58 | Jul 2022 | 58 |
Aug 2022 61 | Aug 2022 | 61 |
Sep 2022 50 | Sep 2022 | 50 |
Dec 2022 40 | Dec 2022 | 40 |
Jan 2023 44 | Jan 2023 | 44 |
Feb 2023 50 | Feb 2023 | 50 |
Jun 2023 53 | Jun 2023 | 53 |
Sep 2023 46 | Sep 2023 | 46 |
Dec 2023 41 | Dec 2023 | 41 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 37 | Feb 2024 | 37 |
Apr 2024 40 | Apr 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York City Ballet Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of New York City Ballet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New York City Ballet Product Quality
4.1/5
New York City Ballet has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock New York City Ballet's overall Product Quality score rated by its users and customers.
New York City Ballet Product Information
New York City Ballet’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.nycballet.com/
- Company Size
- 201-500 Employees
New York City Ballet Pricing
New York City Ballet ROI & Value For Money
4.2/5
New York City Ballet has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock New York City Ballet's overall ROI score rated by its users and customers.
New York City Ballet Customer Satisfaction (CSAT)
New York City Ballet Customer Satisfaction (CSAT) Score
62 / 100
New York City Ballet has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
New York City Ballet Customer Service
4.2/5
New York City Ballet has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock New York City Ballet's overall Customer Service score rated by its users and customers.
About New York City Ballet's Customer Service
Website
https://www.nycballet.com/
New York City Ballet as an Employer
2.9/5
New York City Ballet has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
New York City Ballet scored a 40 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of New York City Ballet would recommend the brand to a friend. ENPS measures how likely New York City Ballet employees would recommend working at New York City Ballet to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
