-44
NPS
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New York Magazine
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About New York Magazine's Brand
New York Magazine is a weekly magazine focused on New York's life, culture, politics, restaurants, fashion, and more.
Brand at a Glance
69%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
New York Magazine NPS
New York Magazine's Net Promoter Score (NPS) is a -44 with 17% Promoters, 22% Passives, and 61% Detractors. Net Promoter Score tracks whether New York Magazine's customers would recommend using the product based on a scale of -100 to 100.
New York Magazine Overall NPS
| 17% | Promoters |
|---|---|
| 22% | Passives |
| 61% | Detractors |
New York Magazine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -50 | Feb 2023 | -50 |
Apr 2023 -66 | Apr 2023 | -66 |
Aug 2023 -34 | Aug 2023 | -34 |
Sep 2023 -11 | Sep 2023 | -11 |
Oct 2023 -18 | Oct 2023 | -18 |
Nov 2023 -25 | Nov 2023 | -25 |
Dec 2023 -30 | Dec 2023 | -30 |
Jan 2024 -36 | Jan 2024 | -36 |
May 2024 -40 | May 2024 | -40 |
Aug 2024 -45 | Aug 2024 | -45 |
Jan 2025 -48 | Jan 2025 | -48 |
Sep 2025 -45 | Sep 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
New York Magazine NPS by Gender
New York Magazine's NPS was rated -22 by Female customers on Comparably.
Female
-22
New York Magazine's NPS was rated -22 by Female customers on Comparably.
22%
Promoters
34%
Passives
44%
Detractors
Male
N/A
New York Magazine's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
New York Magazine NPS by Ethnicity
New York Magazine's NPS was rated -43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
New York Magazine NPS by Age
New York Magazine's NPS was rated -60 points by customers ages 66+ on Comparably.
New York Magazine NPS by Usage
New York Magazine's NPS was rated -80 points by customers who have used New York Magazine's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -80 | Over 10 Years | -80 |
New York Magazine Customer Reviews
Out of the 3 New York Magazine customer reviews 2 were positive and 1 was constructive. New York Magazine customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
New York Magazine Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of New York Magazine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
New York Magazine Customer Loyalty Score by Gender
New York Magazine's Customer Loyalty score was rated 90 by Female customers on Comparably.
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Female
90%
Yes
Male
N/A
Yes
New York Magazine Customer Loyalty Score by Ethnicity
New York Magazine's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of New York Magazine.
87
out of 100
Caucasian
New York Magazine Customer Loyalty Score by Age
New York Magazine's Customer Loyalty score was rated 82% by customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 82% | 66+ | 82% |
New York Magazine Customer Loyalty Score by Usage
New York Magazine's Customer Loyalty score was rated 64% by customers who have used New York Magazine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
New York Magazine Customer Loyalty Score by Industry
New York Magazine's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
New York Magazine Product Quality
2.7/5
New York Magazine has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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New York Magazine Product Information
New York Magazine’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated New York Magazine's product the highest.
- Website
- http://nymag.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Content
Media
Sports & Entertainment
Quick Insights into New York Magazine Product Quality
New York Magazine's Product Quality score was rated highest by Female customers.
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Ranked New York Magazine Product Quality the Highest
New York Magazine Product Quality Score by Gender
New York Magazine's Product Quality score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
New York Magazine Product Quality Score by Ethnicity
New York Magazine's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of New York Magazine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
New York Magazine Product Quality Score by Age
New York Magazine's Product Quality score was rated 2.1 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
New York Magazine Product Quality Score by Usage
New York Magazine's Product Quality score was rated 1.5 stars by customers who have used New York Magazine's products/services for Over 10 Years.
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New York Magazine Product Quality Score by Industry
New York Magazine's Product Quality score was rated 2.7 stars by Healthcare, Hospitals and Medicine industry customers.
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New York Magazine Pricing
New York Magazine ROI & Value For Money
2.7/5
New York Magazine has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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New York Magazine Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into New York Magazine ROI
New York Magazine's ROI score was rated highest by Female customers.
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Ranked New York Magazine ROI the Highest
New York Magazine ROI Score by Gender
New York Magazine's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
New York Magazine ROI Score by Ethnicity
New York Magazine's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of New York Magazine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
New York Magazine ROI Score by Age
New York Magazine's ROI score was rated 2.4 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of New York Magazine.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.4 | 66+ | 2.4 |
New York Magazine ROI Score by Usage
New York Magazine's ROI score was rated 2.1 stars by customers who have used New York Magazine's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
New York Magazine ROI Score by Industry
New York Magazine's ROI score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
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New York Magazine Customer Satisfaction (CSAT)
New York Magazine Customer Satisfaction (CSAT) Score
36 / 100
New York Magazine has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
12%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
12%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into New York Magazine Customer Satisfaction
New York Magazine's Customer Satisfaction score was rated highest by Female customers.
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Ranked New York Magazine Customer Satisfaction the Highest
New York Magazine Customer Satisfaction Score by Gender
New York Magazine's Customer Satisfaction score was rated 56 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of New York Magazine.
56 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 33% |
New York Magazine Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
New York Magazine's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of New York Magazine.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
New York Magazine Customer Satisfaction Score by Age
New York Magazine's Customer Satisfaction score was rated 40 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of New York Magazine.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 40% |
New York Magazine Customer Satisfaction Score by Usage
New York Magazine's Customer Satisfaction score was rated 20 points by customers who have used New York Magazine's products/services for Over 10 Years.
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New York Magazine Customer Satisfaction Score by Industry
New York Magazine's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "New York Magazine Customer Satisfaction Score by Industry",
"text": "New York Magazine's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "New York Magazine's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}New York Magazine Customer Service
2.4/5
New York Magazine has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About New York Magazine's Customer Service
Address
75 Varick Street, New York City, NY 10013
Website
http://nymag.com
Phone Number
(212) 508-0700
Quick Insights into New York Magazine Customer Service
New York Magazine's Customer Service score was rated highest by Female customers.
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Ranked New York Magazine Customer Service the Highest
New York Magazine Customer Service Score by Gender
New York Magazine's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of New York Magazine.
Female
2.6/5
Male
N/A
New York Magazine Customer Service Score by Ethnicity
New York Magazine's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of New York Magazine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
New York Magazine Customer Service Score by Age
New York Magazine's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of New York Magazine.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
New York Magazine Customer Service Score by Usage
New York Magazine's Customer Service score was rated 1.7 stars by customers who have used New York Magazine's products/services for Over 10 Years.
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New York Magazine Customer Service Score by Industry
New York Magazine's Customer Service score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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New York Magazine as an Employer
3.0/5
New York Magazine has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
New York Magazine scored a -44 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of New York Magazine would recommend the brand to a friend. ENPS measures how likely New York Magazine employees would recommend working at New York Magazine to a friend.
Net Promoter Score
-44
NPS Score
| 17% | Promoters |
|---|---|
| 22% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
