-88
NPS
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NewAir
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About NewAir's Brand
NewAir is a manufacturer of home appliances and air quality products.
Brand at a Glance
66%
Customer Loyalty
1.7/5
Product Quality
1.8/5
Pricing
1.6/5
Customer Service
NewAir NPS
NewAir's Net Promoter Score (NPS) is a -88 with 6% Promoters, 0% Passives, and 94% Detractors. Net Promoter Score tracks whether NewAir's customers would recommend using the product based on a scale of -100 to 100.
NewAir Overall NPS
| 6% | Promoters |
|---|---|
| 0% | Passives |
| 94% | Detractors |
NewAir NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Nov 2021 -67 | Nov 2021 | -67 |
Apr 2022 -75 | Apr 2022 | -75 |
Jun 2022 -80 | Jun 2022 | -80 |
Aug 2022 -81 | Aug 2022 | -81 |
Oct 2022 -83 | Oct 2022 | -83 |
Nov 2022 -85 | Nov 2022 | -85 |
Feb 2023 -87 | Feb 2023 | -87 |
Aug 2024 -87 | Aug 2024 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NewAir NPS by Gender
NewAir's NPS was rated -72 by Male customers on Comparably.
Male
-72
NewAir's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
NewAir's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NewAir NPS by Ethnicity
NewAir's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
NewAir NPS by Age
NewAir's NPS was rated -100 points by customers ages 66+ on Comparably.
NewAir NPS by Usage
NewAir's NPS was rated -66 points by customers who have used NewAir's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
NewAir Customer Reviews
Out of the 3 NewAir customer reviews 1 was positive and 2 were constructive. NewAir customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NewAir Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of NewAir users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NewAir Customer Loyalty Score by Gender
NewAir's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
NewAir Customer Loyalty Score by Ethnicity
NewAir's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NewAir.
55
out of 100
Caucasian
NewAir Customer Loyalty Score by Age
NewAir's Customer Loyalty score was rated 64% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NewAir.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 64% | 66+ | 64% |
NewAir Customer Loyalty Score by Usage
NewAir's Customer Loyalty score was rated 70% by customers who have used NewAir's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NewAir Product Quality
1.7/5
NewAir has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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NewAir Product Information
NewAir’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.newair.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into NewAir Product Quality
NewAir's Product Quality score was rated highest by Male customers.
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Ranked NewAir Product Quality the Highest
NewAir Product Quality Score by Gender
NewAir's Product Quality score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NewAir.
Male
1.8/5
Female
N/A
NewAir Product Quality Score by Ethnicity
NewAir's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NewAir.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
NewAir Product Quality Score by Age
NewAir's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NewAir.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
NewAir Product Quality Score by Usage
NewAir's Product Quality score was rated 1.7 stars by customers who have used NewAir's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NewAir Pricing
NewAir ROI & Value For Money
1.8/5
NewAir has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into NewAir ROI
NewAir's ROI score was rated highest by customers who have used NewAir's products/services for Less than 1 Year.
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Ranked NewAir ROI the Highest
NewAir ROI Score by Gender
NewAir's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NewAir.
Male
1.8/5
Female
N/A
NewAir ROI Score by Ethnicity
NewAir's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NewAir.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
NewAir ROI Score by Age
NewAir's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NewAir.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
NewAir ROI Score by Usage
NewAir's ROI score was rated 2.1 stars by customers who have used NewAir's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NewAir Customer Satisfaction (CSAT)
NewAir Customer Satisfaction (CSAT) Score
20 / 100
NewAir has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NewAir Customer Satisfaction
NewAir's Customer Satisfaction score was rated highest by Male customers.
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Ranked NewAir Customer Satisfaction the Highest
NewAir Customer Satisfaction Score by Gender
NewAir's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NewAir.
33 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 50% |
NewAir Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NewAir's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NewAir.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
58%
NewAir Customer Service
1.6/5
NewAir has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About NewAir's Customer Service
Address
Huntington Beach, CA
Website
http://www.newair.com
Phone Number
16192928167
Quick Insights into NewAir Customer Service
NewAir's Customer Service score was rated highest by customers who have used NewAir's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked NewAir's Customer Service score.
Ranked NewAir Customer Service the Highest
NewAir Customer Service Score by Gender
NewAir's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NewAir.
Male
1.8/5
Female
N/A
NewAir Customer Service Score by Ethnicity
NewAir's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NewAir.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
NewAir Customer Service Score by Age
NewAir's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NewAir.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
NewAir Customer Service Score by Usage
NewAir's Customer Service score was rated 1.9 stars by customers who have used NewAir's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NewAir as an Employer
Consumer vs. Employees
NewAir scored a -88 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of NewAir would recommend the brand to a friend. ENPS measures how likely NewAir employees would recommend working at NewAir to a friend.
Net Promoter Score
-88
NPS Score
| 6% | Promoters |
|---|---|
| 0% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
