-51
NPS
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NewsBank
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About NewsBank's Brand
NewsBank offers web-based research products to public libraries, colleges and universities, government and military libraries, and more.
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
NewsBank NPS
NewsBank's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether NewsBank's customers would recommend using the product based on a scale of -100 to 100.
NewsBank Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
NewsBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
May 2023 0 | May 2023 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
Feb 2024 -50 | Feb 2024 | -50 |
Jul 2024 -60 | Jul 2024 | -60 |
Jun 2025 -51 | Jun 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NewsBank Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of NewsBank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NewsBank Product Quality
3.1/5
NewsBank has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsBank's overall Product Quality score rated by its users and customers.
NewsBank Product Information
NewsBank’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.newsbank.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
NewsBank Pricing
NewsBank ROI & Value For Money
3/5
NewsBank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsBank's overall ROI score rated by its users and customers.
NewsBank Customer Satisfaction (CSAT)
NewsBank Customer Satisfaction (CSAT) Score
60 / 100
NewsBank has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NewsBank Customer Service
3/5
NewsBank has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsBank's overall Customer Service score rated by its users and customers.
About NewsBank's Customer Service
Address
5801 Pelican Bay Boulevard, Suite 600, Naples, FL
Website
http://www.newsbank.com
Phone Number
(800) 762-8182
NewsBank as an Employer
3.5/5
NewsBank has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
NewsBank scored a -51 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NewsBank would recommend the brand to a friend. ENPS measures how likely NewsBank employees would recommend working at NewsBank to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 22% | Promoters |
|---|---|
| 56% | Passive |
| 22% | Detractors |
