50
NPS
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NewsCred
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About NewsCred's Brand
"NewsCred is on a mission to make marketing better for everyone through content creation, marketing management, publishing, and measurement."
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
NewsCred NPS
NewsCred's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether NewsCred's customers would recommend using the product based on a scale of -100 to 100.
NewsCred Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
NewsCred NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Mar 2021 33 | Mar 2021 | 33 |
May 2025 50 | May 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NewsCred Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of NewsCred users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NewsCred Product Quality
3.9/5
NewsCred has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsCred's overall Product Quality score rated by its users and customers.
NewsCred Product Information
NewsCred serves markets in the United States, Europe, India, United Kingdom, and Germany. NewsCred supports iOS and Web devices and offers products for small, medium, and large sized businesses.
NewsCred’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.newscred.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Content
Languages Supported
English
Product Type
Online Marketing Software
Social Media Marketing Software
Content Marketing Software
Marketing Analytics Software
Brand Management Software
Marketing Planning Software
Marketing Data Software
Publishing Software
MRM Software
NewsCred Pricing
NewsCred ROI & Value For Money
3.5/5
NewsCred has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsCred's overall ROI score rated by its users and customers.
NewsCred Pricing Plans
NewsCred has a pricing structure that accommodates small, medium, and large businesses.
Who Uses NewsCred?
Small Businesses
Medium Businesses
Large Enterprises
NewsCred Customer Satisfaction (CSAT)
NewsCred Customer Satisfaction (CSAT) Score
100 / 100
NewsCred has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NewsCred Customer Service
3.7/5
NewsCred has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About NewsCred's Customer Service
Address
386 Park Ave S, New York City, NY 10016
Website
http://www.newscred.com
Phone Number
(212) 989-4100
NewsCred's Social Links
NewsCred as an Employer
4.3/5
NewsCred has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NewsCred scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of NewsCred would recommend the brand to a friend. ENPS measures how likely NewsCred employees would recommend working at NewsCred to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
