42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NewsMax
Marketing or Exec? Claim Your Free Account
About NewsMax's Brand
NEWSMAX is an independent news network with a conservative perspective, available in 100M+ U.S. homes.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
NewsMax NPS
NewsMax's Net Promoter Score (NPS) is a 42 with 67% Promoters, 8% Passives, and 25% Detractors. Net Promoter Score tracks whether NewsMax's customers would recommend using the product based on a scale of -100 to 100.
NewsMax Overall NPS
| 67% | Promoters |
|---|---|
| 8% | Passives |
| 25% | Detractors |
NewsMax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 37 | Oct 2024 | 37 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 38 | Dec 2024 | 38 |
Jan 2025 38 | Jan 2025 | 38 |
Feb 2025 39 | Feb 2025 | 39 |
Mar 2025 40 | Mar 2025 | 40 |
Apr 2025 43 | Apr 2025 | 43 |
May 2025 41 | May 2025 | 41 |
Jun 2025 43 | Jun 2025 | 43 |
Aug 2025 42 | Aug 2025 | 42 |
Oct 2025 40 | Oct 2025 | 40 |
Dec 2025 42 | Dec 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NewsMax NPS by Gender
Female customers rated NewsMax's NPS 17 points higher than Male customers.
Male
36
NewsMax's NPS was rated 36 by Male customers on Comparably.
63%
Promoters
10%
Passives
27%
Detractors
Female
53
NewsMax's NPS was rated 53 by Female customers on Comparably.
75%
Promoters
3%
Passives
22%
Detractors
NewsMax NPS by Ethnicity
NewsMax's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 46 | Caucasian | 46 |
Hispanic or Latino 20 | Hispanic or Latino | 20 |
African American/Black 100 | African American/Black | 100 |
Native American 50 | Native American | 50 |
Other -20 | Other | -20 |
NewsMax NPS by Age
NewsMax's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
NewsMax NPS by Usage
NewsMax's NPS was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 42 | 2 to 5 Years | 42 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
NewsMax Customer Reviews
Out of the 17 NewsMax customer reviews 17 were positive and 0 were constructive. NewsMax customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NewsMax Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of NewsMax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NewsMax Customer Loyalty Score by Gender
Female customers rated NewsMax's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NewsMax.
Male
85%
Yes
Female
92%
Yes
NewsMax Customer Loyalty Score by Ethnicity
NewsMax's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NewsMax.
90
out of 100
Caucasian
64
out of 100
Hispanic or Latino
78
out of 100
African American/Black
100
out of 100
Native American
82
out of 100
Other
NewsMax Customer Loyalty Score by Age
NewsMax's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NewsMax.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
51-55 100% | 51-55 | 100% |
56-60 93% | 56-60 | 93% |
61-65 93% | 61-65 | 93% |
66+ 87% | 66+ | 87% |
NewsMax Customer Loyalty Score by Usage
NewsMax's Customer Loyalty score was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NewsMax Customer Loyalty Score by Industry
NewsMax's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NewsMax Product Quality
4/5
NewsMax has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsMax's overall Product Quality score rated by its users and customers.
NewsMax Product Information
NewsMax’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated NewsMax's product the highest. Reviewers from the Tech industry rated NewsMax the lowest at 3.1.
- Website
- http://www.newsmax.com/
- Company Size
- 201-500 Employees
Industry
Media and Entertainment
Quick Insights into NewsMax Product Quality
NewsMax's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked NewsMax's Product Quality.
Ranked NewsMax Product Quality the Highest
Ranked NewsMax Product Quality the Lowest
NewsMax Product Quality Score by Gender
Female customers rated NewsMax's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NewsMax.
Male
3.9/5
Female
4.2/5
NewsMax Product Quality Score by Ethnicity
NewsMax's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NewsMax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 5 | African American/Black | 5 |
Native American 5 | Native American | 5 |
Other 3.1 | Other | 3.1 |
NewsMax Product Quality Score by Age
NewsMax's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NewsMax.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
51-55 4.1 | 51-55 | 4.1 |
56-60 3.6 | 56-60 | 3.6 |
61-65 4.3 | 61-65 | 4.3 |
66+ 4.2 | 66+ | 4.2 |
NewsMax Product Quality Score by Usage
NewsMax's Product Quality score was rated the highest by customers who have used NewsMax's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NewsMax Product Quality Score by Industry
NewsMax's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NewsMax Pricing
NewsMax ROI & Value For Money
3.9/5
NewsMax has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsMax's overall ROI score rated by its users and customers.
NewsMax Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from NewsMax.
Quick Insights into NewsMax ROI
NewsMax's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked NewsMax's ROI score.
Ranked NewsMax ROI the Highest
Ranked NewsMax ROI the Lowest
NewsMax ROI Score by Gender
Female customers rated NewsMax's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NewsMax.
Male
3.7/5
Female
4.2/5
NewsMax ROI Score by Ethnicity
NewsMax's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NewsMax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4.9 | African American/Black | 4.9 |
Native American 4.4 | Native American | 4.4 |
Other 3 | Other | 3 |
NewsMax ROI Score by Age
NewsMax's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NewsMax.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4.4 | 61-65 | 4.4 |
66+ 4.1 | 66+ | 4.1 |
NewsMax ROI Score by Usage
NewsMax's ROI score was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NewsMax ROI Score by Industry
NewsMax's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NewsMax Customer Satisfaction (CSAT)
NewsMax Customer Satisfaction (CSAT) Score
78 / 100
NewsMax has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
15%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NewsMax Customer Satisfaction
NewsMax's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked NewsMax's Customer Satisfaction.
Ranked NewsMax Customer Satisfaction the Highest
Ranked NewsMax Customer Satisfaction the Lowest
NewsMax Customer Satisfaction Score by Gender
Female customers rated NewsMax's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NewsMax.
75 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 15% |
77 / 100
FemaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 3% | |
Very Dissatisfied | 10% |
NewsMax Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NewsMax's Customer Satisfaction (CSAT) score was rated 77% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NewsMax.
77 / 100
Very Satisfied
67%
Satisfied
10%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
8%
Very Dissatisfied
13%
CSAT according to Hispanic or Latino
NewsMax's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NewsMax.
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
NewsMax's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NewsMax.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
NewsMax's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NewsMax.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
NewsMax's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NewsMax.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
NewsMax Customer Satisfaction Score by Age
NewsMax's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NewsMax.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 61-65 | 82% | |||||||||||||||
| 66+ | 81% |
NewsMax Customer Satisfaction Score by Usage
NewsMax's Customer Satisfaction score was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NewsMax Customer Satisfaction Score by Industry
NewsMax's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "NewsMax Customer Satisfaction Score by Industry",
"text": "NewsMax's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "NewsMax's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "NewsMax's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Construction",
"groupId": 510,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "NewsMax's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "NewsMax's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "NewsMax's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Individual and Family Services",
"groupId": 525,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Individual and Family Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Real Estate",
"groupId": 554,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NewsMax's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}NewsMax Customer Service
3.9/5
NewsMax has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NewsMax's overall Customer Service score rated by its users and customers.
About NewsMax's Customer Service
Address
P.O. Box 20989, West Palm Beach, FL 33416
Website
http://www.newsmax.com/
Phone Number
561-686-1165
NewsMax's Social Links
Quick Insights into NewsMax Customer Service
NewsMax's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked NewsMax's Customer Service score.
Ranked NewsMax Customer Service the Highest
Ranked NewsMax Customer Service the Lowest
NewsMax Customer Service Score by Gender
Female customers rated NewsMax's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NewsMax.
Male
3.7/5
Female
4.2/5
NewsMax Customer Service Score by Ethnicity
NewsMax's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NewsMax.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.9 | African American/Black | 4.9 |
Native American 5 | Native American | 5 |
Other 3 | Other | 3 |
NewsMax Customer Service Score by Age
NewsMax's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NewsMax.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.7 | 56-60 | 3.7 |
61-65 4.4 | 61-65 | 4.4 |
66+ 4 | 66+ | 4 |
NewsMax Customer Service Score by Usage
NewsMax's Customer Service score was rated the highest by customers who have used NewsMax's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NewsMax Customer Service Score by Industry
NewsMax's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NewsMax as an Employer
2.8/5
NewsMax has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
NewsMax scored a 42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NewsMax would recommend the brand to a friend. ENPS measures how likely NewsMax employees would recommend working at NewsMax to a friend.
Net Promoter Score
42
NPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 38% | Promoters |
|---|---|
| 24% | Passive |
| 38% | Detractors |
