25
NPS
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NewVoiceMedia
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About NewVoiceMedia's Brand
NewVoiceMedia is a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster.
Brand at a Glance
3.9/5
Product Quality
4/5
Pricing
5/5
Customer Service
NewVoiceMedia CMO
NewVoiceMedia NPS
NewVoiceMedia's Net Promoter Score (NPS) is a 25 with 55% Promoters, 15% Passives, and 30% Detractors. Net Promoter Score tracks whether NewVoiceMedia's customers would recommend using the product based on a scale of -100 to 100.
NewVoiceMedia Overall NPS
| 55% | Promoters |
|---|---|
| 15% | Passives |
| 30% | Detractors |
NewVoiceMedia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NewVoiceMedia NPS by Usage
NewVoiceMedia's NPS was rated the highest by customers who have used NewVoiceMedia's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
NewVoiceMedia Product Quality
3.9/5
NewVoiceMedia has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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NewVoiceMedia Product Information
NewVoiceMedia serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. NewVoiceMedia supports Web devices and offers products for small, medium, and large sized businesses.
NewVoiceMedia’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated NewVoiceMedia's product the highest. Reviewers from the Accounting industry rated NewVoiceMedia the lowest at 3.
- Website
- http://www.newvoicemedia.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
French
Product Type
Communication Software
Customer Experience Software
Sales Enablement Software
Call Center Software
Contact Center Software
Customer Service Software
Customer Support Software
Inside Sales Software
IVR Software
VoIP Software
Telephony Software
Quick Insights into NewVoiceMedia Product Quality
NewVoiceMedia's Product Quality score was rated highest by customers who have used NewVoiceMedia's products/services for 5 to 10 Years, and rated lowest by customers from the Facilities Services industry.
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Ranked NewVoiceMedia Product Quality the Highest
Ranked NewVoiceMedia Product Quality the Lowest
NewVoiceMedia Product Quality Score by Usage
NewVoiceMedia's Product Quality score was rated the highest by customers who have used NewVoiceMedia's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NewVoiceMedia Product Quality Score by Industry
NewVoiceMedia's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Facilities Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NewVoiceMedia Pricing
NewVoiceMedia ROI & Value For Money
4/5
NewVoiceMedia has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NewVoiceMedia's overall ROI score rated by its users and customers.
NewVoiceMedia Pricing Plans
NewVoiceMedia has a pricing structure that accommodates small, medium, and large businesses.
Who Uses NewVoiceMedia?
Small Businesses
Medium Businesses
Large Enterprises
NewVoiceMedia Customer Service
5/5
NewVoiceMedia has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NewVoiceMedia's overall Customer Service score rated by its users and customers.
About NewVoiceMedia's Customer Service
Address
Belvedere, Basing View, Hampshire, IL United States of America
Website
http://www.newvoicemedia.com
Phone Number
44 20 7206 8888
NewVoiceMedia's Social Links
NewVoiceMedia as an Employer
2.9/5
NewVoiceMedia has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
NewVoiceMedia scored a 25 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of NewVoiceMedia would recommend the brand to a friend. ENPS measures how likely NewVoiceMedia employees would recommend working at NewVoiceMedia to a friend.
Net Promoter Score
25
NPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
