34
NPS
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Brand Page
Nex
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About Nex's Brand
Web Apps LAMP
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Nex NPS
Nex's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Nex's customers would recommend using the product based on a scale of -100 to 100.
Nex Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Nex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
May 2023 100 | May 2023 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nex Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nex Product Quality
4.1/5
Nex has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nex's overall Product Quality score rated by its users and customers.
Nex Product Information
Nex’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.nex.pt
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Nex Pricing
Nex ROI & Value For Money
4.7/5
Nex has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nex's overall ROI score rated by its users and customers.
Nex Customer Satisfaction (CSAT)
Nex Customer Satisfaction (CSAT) Score
67 / 100
Nex has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nex Customer Service
4.7/5
Nex has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nex's overall Customer Service score rated by its users and customers.
About Nex's Customer Service
Address
Rua Barata Feyo, 140, 4250-076 Portugal
Website
http://www.nex.pt
Nex as an Employer
3.0/5
Nex has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Nex scored a 34 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Nex would recommend the brand to a friend. ENPS measures how likely Nex employees would recommend working at Nex to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
