0
NPS
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Nexamp
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About Nexamp's Brand
Nexamp is leading the transformation to the new energy economy with proven solutions for solar energy development, ownership, and operation.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Nexamp NPS
Nexamp's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Nexamp's customers would recommend using the product based on a scale of -100 to 100.
Nexamp Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Nexamp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Jan 2025 33 | Jan 2025 | 33 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexamp Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Nexamp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nexamp Product Quality
3.5/5
Nexamp has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexamp's overall Product Quality score rated by its users and customers.
Nexamp Product Information
Nexamp’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.nexamp.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Energy
FinTech
Productivity
Nexamp Pricing
Nexamp ROI & Value For Money
3.1/5
Nexamp has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexamp's overall ROI score rated by its users and customers.
Nexamp Customer Satisfaction (CSAT)
Nexamp Customer Satisfaction (CSAT) Score
67 / 100
Nexamp has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nexamp Customer Service
3.5/5
Nexamp has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexamp's overall Customer Service score rated by its users and customers.
About Nexamp's Customer Service
Address
4 Liberty Square, 3rd Floor, Boston, MA
Website
http://www.nexamp.com
Phone Number
(877)707-0491
Nexamp as an Employer
3.0/5
Nexamp has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Nexamp scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexamp would recommend the brand to a friend. ENPS measures how likely Nexamp employees would recommend working at Nexamp to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
