34
NPS
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Nexcom
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About Nexcom's Brand
Nexcom Bulgaria LLC is a leading operator on the Bulgarian telecommunications market.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.2/5
Pricing
5/5
Customer Service
Nexcom NPS
Nexcom's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Nexcom's customers would recommend using the product based on a scale of -100 to 100.
Nexcom Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Nexcom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
May 2023 0 | May 2023 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexcom Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nexcom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nexcom Product Quality
3.7/5
Nexcom has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexcom's overall Product Quality score rated by its users and customers.
Nexcom Product Information
Nexcom’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nexcom.bg/
- Company Size
- 501-1,000 Employees
Nexcom Pricing
Nexcom ROI & Value For Money
2.2/5
Nexcom has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexcom's overall ROI score rated by its users and customers.
Nexcom Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nexcom Customer Service
5/5
Nexcom has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexcom's overall Customer Service score rated by its users and customers.
About Nexcom's Customer Service
Website
http://www.nexcom.bg/
Nexcom as an Employer
Consumer vs. Employees
Nexcom scored a 34 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexcom would recommend the brand to a friend. ENPS measures how likely Nexcom employees would recommend working at Nexcom to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
