10
NPS
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Next College Student Athlete (NCSA)
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About Next College Student Athlete (NCSA) Brand
NCSA is a college athletic recruiting network that connects over 2 million college-bound student-athletes to more than 35,000 college coaches nationwide.
Brand at a Glance
82%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Next College Student Athlete (NCSA) NPS
Next College Student Athlete (NCSA)'s Net Promoter Score (NPS) is a 10 with 52% Promoters, 6% Passives, and 42% Detractors. Net Promoter Score tracks whether Next College Student Athlete (NCSA)'s customers would recommend using the product based on a scale of -100 to 100.
Next College Student Athlete (NCSA) Overall NPS
| 52% | Promoters |
|---|---|
| 6% | Passives |
| 42% | Detractors |
Next College Student Athlete (NCSA) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 30 | Jan 2023 | 30 |
Feb 2023 21 | Feb 2023 | 21 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 28 | Apr 2023 | 28 |
Nov 2023 30 | Nov 2023 | 30 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 17 | Mar 2024 | 17 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 15 | Jul 2024 | 15 |
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 9 | Nov 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Next College Student Athlete (NCSA) NPS by Gender
Male customers rated Next College Student Athlete (NCSA)'s NPS 44 points higher than Female customers.
Male
10
Next College Student Athlete (NCSA)'s NPS was rated 10 by Male customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors
Female
-34
Next College Student Athlete (NCSA)'s NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Next College Student Athlete (NCSA) NPS by Ethnicity
Next College Student Athlete (NCSA)'s NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
African American/Black 0 | African American/Black | 0 |
Next College Student Athlete (NCSA) NPS by Age
Next College Student Athlete (NCSA)'s NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Next College Student Athlete (NCSA) NPS by Usage
Next College Student Athlete (NCSA)'s NPS was rated the highest by customers who have used Next College Student Athlete (NCSA)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Next College Student Athlete (NCSA) Customer Reviews
Out of the 2 Next College Student Athlete (NCSA) customer reviews 2 were positive and 0 were constructive. Next College Student Athlete (NCSA) customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Next College Student Athlete (NCSA) Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Next College Student Athlete (NCSA) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Next College Student Athlete (NCSA) Customer Loyalty Score by Gender
Female customers rated Next College Student Athlete (NCSA)'s Customer Loyalty score 27% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Next College Student Athlete (NCSA).
Male
73%
Yes
Female
100%
Yes
Next College Student Athlete (NCSA) Customer Loyalty Score by Ethnicity
Next College Student Athlete (NCSA)'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Next College Student Athlete (NCSA).
85
out of 100
Caucasian
78
out of 100
African American/Black
Next College Student Athlete (NCSA) Customer Loyalty Score by Age
Next College Student Athlete (NCSA)'s Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Next College Student Athlete (NCSA).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
51-55 100% | 51-55 | 100% |
Next College Student Athlete (NCSA) Customer Loyalty Score by Usage
Next College Student Athlete (NCSA)'s Customer Loyalty score was rated the highest by customers who have used Next College Student Athlete (NCSA)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Next College Student Athlete (NCSA) Product Quality
3.5/5
Next College Student Athlete (NCSA) has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Next College Student Athlete (NCSA) Product Information
Next College Student Athlete (NCSA)’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://ncsasports.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Education
Sports & Entertainment
Quick Insights into Next College Student Athlete (NCSA) Product Quality
Next College Student Athlete (NCSA)'s Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Next College Student Athlete (NCSA)'s products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Next College Student Athlete (NCSA) Product Quality.
Ranked Next College Student Athlete (NCSA) Product Quality the Highest
Ranked Next College Student Athlete (NCSA) Product Quality the Lowest
Next College Student Athlete (NCSA) Product Quality Score by Gender
Female customers rated Next College Student Athlete (NCSA)'s Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Next College Student Athlete (NCSA).
Male
3.5/5
Female
3.8/5
Next College Student Athlete (NCSA) Product Quality Score by Ethnicity
Next College Student Athlete (NCSA)'s Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Next College Student Athlete (NCSA).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.6 | African American/Black | 3.6 |
Next College Student Athlete (NCSA) Product Quality Score by Age
Next College Student Athlete (NCSA)'s Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Next College Student Athlete (NCSA).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
51-55 5 | 51-55 | 5 |
Next College Student Athlete (NCSA) Product Quality Score by Usage
Next College Student Athlete (NCSA)'s Product Quality score was rated the highest by customers who have used Next College Student Athlete (NCSA)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Next College Student Athlete (NCSA) Pricing
Next College Student Athlete (NCSA) ROI & Value For Money
3.2/5
Next College Student Athlete (NCSA) has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Next College Student Athlete (NCSA) overall ROI score rated by its users and customers.
Quick Insights into Next College Student Athlete (NCSA) ROI
Next College Student Athlete (NCSA)'s ROI score was rated highest by customers ages 51-55, and rated lowest by customers who have used Next College Student Athlete (NCSA)'s products/services for 1 to 2 Years.
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Ranked Next College Student Athlete (NCSA) ROI the Highest
Ranked Next College Student Athlete (NCSA) ROI the Lowest
Next College Student Athlete (NCSA) ROI Score by Gender
Female customers rated Next College Student Athlete (NCSA)'s ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Next College Student Athlete (NCSA).
Male
2.9/5
Female
3.1/5
Next College Student Athlete (NCSA) ROI Score by Ethnicity
Next College Student Athlete (NCSA)'s ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Next College Student Athlete (NCSA).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Next College Student Athlete (NCSA) ROI Score by Age
Next College Student Athlete (NCSA)'s ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Next College Student Athlete (NCSA).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
51-55 4.6 | 51-55 | 4.6 |
Next College Student Athlete (NCSA) ROI Score by Usage
Next College Student Athlete (NCSA)'s ROI score was rated the highest by customers who have used Next College Student Athlete (NCSA)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Next College Student Athlete (NCSA) Customer Satisfaction (CSAT)
Next College Student Athlete (NCSA) Customer Satisfaction (CSAT) Score
56 / 100
Next College Student Athlete (NCSA) has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
26%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Next College Student Athlete (NCSA) Customer Satisfaction
Next College Student Athlete (NCSA)'s Customer Satisfaction score was rated highest by customers who have used Next College Student Athlete (NCSA)'s products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Next College Student Athlete (NCSA) Customer Satisfaction.
Ranked Next College Student Athlete (NCSA) Customer Satisfaction the Highest
Ranked Next College Student Athlete (NCSA) Customer Satisfaction the Lowest
Next College Student Athlete (NCSA) Customer Satisfaction Score by Gender
Female customers rated Next College Student Athlete (NCSA)'s Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Next College Student Athlete (NCSA).
51 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 25% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Next College Student Athlete (NCSA) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Next College Student Athlete (NCSA) Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Next College Student Athlete (NCSA).
60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Next College Student Athlete (NCSA) Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Next College Student Athlete (NCSA).
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Next College Student Athlete (NCSA) Customer Satisfaction Score by Age
Next College Student Athlete (NCSA)'s Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Next College Student Athlete (NCSA).
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 51-55 | 100% |
Next College Student Athlete (NCSA) Customer Satisfaction Score by Usage
Next College Student Athlete (NCSA)'s Customer Satisfaction score was rated the highest by customers who have used Next College Student Athlete (NCSA)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Next College Student Athlete (NCSA) Customer Service
3.5/5
Next College Student Athlete (NCSA) has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Next College Student Athlete (NCSA)'s Customer Service
Address
1333 N Kingsbury, Chicago, IL 60642
Website
http://ncsasports.org
Phone Number
(866) 495-5172
Next College Student Athlete (NCSA)'s Social Links
Quick Insights into Next College Student Athlete (NCSA) Customer Service
Next College Student Athlete (NCSA)'s Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers who have used Next College Student Athlete (NCSA)'s products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Next College Student Athlete (NCSA) Customer Service score.
Ranked Next College Student Athlete (NCSA) Customer Service the Highest
Ranked Next College Student Athlete (NCSA) Customer Service the Lowest
Next College Student Athlete (NCSA) Customer Service Score by Gender
Female customers rated Next College Student Athlete (NCSA)'s Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Next College Student Athlete (NCSA).
Male
3/5
Female
4/5
Next College Student Athlete (NCSA) Customer Service Score by Ethnicity
Next College Student Athlete (NCSA)'s Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Next College Student Athlete (NCSA).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Next College Student Athlete (NCSA) Customer Service Score by Age
Next College Student Athlete (NCSA)'s Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Next College Student Athlete (NCSA).
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
51-55 4.3 | 51-55 | 4.3 |
Next College Student Athlete (NCSA) Customer Service Score by Usage
Next College Student Athlete (NCSA)'s Customer Service score was rated the highest by customers who have used Next College Student Athlete (NCSA)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Next College Student Athlete (NCSA) as an Employer
2.8/5
Next College Student Athlete (NCSA) has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Next College Student Athlete (NCSA)
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Next College Student Athlete (NCSA) scored a 10 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Next College Student Athlete (NCSA) would recommend the brand to a friend. ENPS measures how likely Next College Student Athlete (NCSA) employees would recommend working at Next College Student Athlete (NCSA) to a friend.
Net Promoter Score
10
NPS Score
| 52% | Promoters |
|---|---|
| 6% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 24% | Promoters |
|---|---|
| 18% | Passive |
| 58% | Detractors |
