-72
NPS
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Brand Page
NEXT Trucking
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About NEXT Trucking's Brand
NEXT is the first online trucking marketplace that is designed to serve truckers
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
NEXT Trucking NPS
NEXT Trucking's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether NEXT Trucking's customers would recommend using the product based on a scale of -100 to 100.
NEXT Trucking Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
NEXT Trucking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Jan 2021 -33 | Jan 2021 | -33 |
Mar 2021 -50 | Mar 2021 | -50 |
Feb 2023 -60 | Feb 2023 | -60 |
Oct 2023 -67 | Oct 2023 | -67 |
Jan 2024 -71 | Jan 2024 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NEXT Trucking Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of NEXT Trucking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NEXT Trucking Product Quality
2.2/5
NEXT Trucking has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXT Trucking's overall Product Quality score rated by its users and customers.
NEXT Trucking Product Information
NEXT Trucking’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://nexttrucking.com
- Company Size
- 51-200 Employees
Industry
Tech
NEXT Trucking Pricing
NEXT Trucking ROI & Value For Money
2.3/5
NEXT Trucking has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXT Trucking's overall ROI score rated by its users and customers.
NEXT Trucking Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NEXT Trucking Customer Service
2.2/5
NEXT Trucking has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXT Trucking's overall Customer Service score rated by its users and customers.
About NEXT Trucking's Customer Service
Address
El Segundo, CA
Website
http://nexttrucking.com
NEXT Trucking's Social Links
NEXT Trucking as an Employer
3.8/5
NEXT Trucking has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
NEXT Trucking scored a -72 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of NEXT Trucking would recommend the brand to a friend. ENPS measures how likely NEXT Trucking employees would recommend working at NEXT Trucking to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 51% | Promoters |
|---|---|
| 29% | Passive |
| 20% | Detractors |
