-34
NPS
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Nextbite
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About Nextbite's Brand
Nextbite accelerates in-demand brands and matches them with under-utilized kitchens via technology.
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Nextbite NPS
Nextbite's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Nextbite's customers would recommend using the product based on a scale of -100 to 100.
Nextbite Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Nextbite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nextbite Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nextbite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nextbite Product Quality
2.6/5
Nextbite has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nextbite's overall Product Quality score rated by its users and customers.
Nextbite Product Information
Nextbite’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.nextbite.io/
- Company Size
- 51-200 Employees
Industry
Restaurants
Nextbite Pricing
Nextbite ROI & Value For Money
2.6/5
Nextbite has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nextbite's overall ROI score rated by its users and customers.
Nextbite Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nextbite Customer Service
2.7/5
Nextbite has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nextbite's overall Customer Service score rated by its users and customers.
About Nextbite's Customer Service
Address
1610 Little Raven St, Denver, CO 80202
Website
https://www.nextbite.io/
Nextbite's Social Links
Nextbite as an Employer
4.5/5
Nextbite has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nextbite scored a -34 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Nextbite would recommend the brand to a friend. ENPS measures how likely Nextbite employees would recommend working at Nextbite to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
