-53
NPS
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NextCare
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About NextCare's Brand
NextCare offers urgent care and occupational medical services for various illnesses such as cough, diaper rashes, earaches and more.
Brand at a Glance
56%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
NextCare NPS
NextCare's Net Promoter Score (NPS) is a -53 with 19% Promoters, 9% Passives, and 72% Detractors. Net Promoter Score tracks whether NextCare's customers would recommend using the product based on a scale of -100 to 100.
NextCare Overall NPS
| 19% | Promoters |
|---|---|
| 9% | Passives |
| 72% | Detractors |
NextCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -36 | May 2023 | -36 |
Jun 2023 -39 | Jun 2023 | -39 |
Jul 2023 -45 | Jul 2023 | -45 |
Aug 2023 -39 | Aug 2023 | -39 |
Oct 2023 -42 | Oct 2023 | -42 |
Dec 2023 -44 | Dec 2023 | -44 |
Jan 2024 -47 | Jan 2024 | -47 |
Mar 2024 -40 | Mar 2024 | -40 |
Apr 2024 -44 | Apr 2024 | -44 |
Aug 2025 -49 | Aug 2025 | -49 |
Sep 2025 -50 | Sep 2025 | -50 |
Oct 2025 -54 | Oct 2025 | -54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NextCare NPS by Gender
Male customers rated NextCare's NPS 43 points higher than Female customers.
Male
-57
NextCare's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
-100
NextCare's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
NextCare NPS by Ethnicity
NextCare's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
NextCare NPS by Age
NextCare's NPS was rated -100 points by customers ages 31-35 on Comparably.
NextCare NPS by Usage
NextCare's NPS was rated the highest by customers who have used NextCare's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
NextCare Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of NextCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NextCare Customer Loyalty Score by Gender
Female customers rated NextCare's Customer Loyalty score 3% higher than Male customers.
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Male
61%
Yes
Female
64%
Yes
NextCare Customer Loyalty Score by Ethnicity
NextCare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NextCare.
64
out of 100
Caucasian
78
out of 100
African American/Black
NextCare Customer Loyalty Score by Age
NextCare's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NextCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
NextCare Customer Loyalty Score by Usage
NextCare's Customer Loyalty score was rated the highest by customers who have used NextCare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NextCare Customer Loyalty Score by Industry
NextCare's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NextCare Product Quality
1.8/5
NextCare has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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NextCare Product Information
NextCare’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated NextCare's product the highest.
- Website
- http://nextcare.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Quick Insights into NextCare Product Quality
NextCare's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used NextCare's products/services for Less than 1 Year.
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Ranked NextCare Product Quality the Highest
Ranked NextCare Product Quality the Lowest
NextCare Product Quality Score by Gender
Male customers rated NextCare's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NextCare.
Male
1.8/5
Female
1.5/5
NextCare Product Quality Score by Ethnicity
NextCare's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NextCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
NextCare Product Quality Score by Age
NextCare's Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NextCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
NextCare Product Quality Score by Usage
NextCare's Product Quality score was rated 1.5 stars by customers who have used NextCare's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NextCare Product Quality Score by Industry
NextCare's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NextCare Pricing
NextCare ROI & Value For Money
1.7/5
NextCare has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock NextCare's overall ROI score rated by its users and customers.
NextCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into NextCare ROI
NextCare's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked NextCare ROI the Highest
Ranked NextCare ROI the Lowest
NextCare ROI Score by Gender
NextCare's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NextCare.
Male
1.5/5
Female
1.5/5
NextCare ROI Score by Ethnicity
NextCare's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NextCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
NextCare ROI Score by Age
NextCare's ROI score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NextCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
NextCare ROI Score by Usage
NextCare's ROI score was rated 1.5 stars by customers who have used NextCare's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NextCare ROI Score by Industry
NextCare's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NextCare Customer Satisfaction (CSAT)
NextCare Customer Satisfaction (CSAT) Score
21 / 100
NextCare has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NextCare Customer Satisfaction
NextCare's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked NextCare's Customer Satisfaction.
Ranked NextCare Customer Satisfaction the Highest
Ranked NextCare Customer Satisfaction the Lowest
NextCare Customer Satisfaction Score by Gender
Male customers rated NextCare's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NextCare.
28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
NextCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NextCare's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NextCare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
NextCare's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NextCare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
NextCare Customer Satisfaction Score by Age
NextCare's Customer Satisfaction score was rated 0 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NextCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% |
NextCare Customer Satisfaction Score by Usage
NextCare's Customer Satisfaction score was rated the highest by customers who have used NextCare's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NextCare Customer Satisfaction Score by Industry
NextCare's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "NextCare Customer Satisfaction Score by Industry",
"text": "NextCare's Customer Satisfaction score was rated 33 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "NextCare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}NextCare Customer Service
1.7/5
NextCare has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock NextCare's overall Customer Service score rated by its users and customers.
About NextCare's Customer Service
Address
2550 North Thunderbird Circle, Suite 303, Mesa, AZ
Website
http://nextcare.com
Phone Number
480-924-8382
Quick Insights into NextCare Customer Service
NextCare's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked NextCare's Customer Service score.
Ranked NextCare Customer Service the Highest
Ranked NextCare Customer Service the Lowest
NextCare Customer Service Score by Gender
Male customers rated NextCare's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NextCare.
Male
2/5
Female
1.5/5
NextCare Customer Service Score by Ethnicity
NextCare's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NextCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
NextCare Customer Service Score by Age
NextCare's Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NextCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
NextCare Customer Service Score by Usage
NextCare's Customer Service score was rated the highest by customers who have used NextCare's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NextCare Customer Service Score by Industry
NextCare's Customer Service score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NextCare as an Employer
2.2/5
NextCare has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NextCare scored a -53 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of NextCare would recommend the brand to a friend. ENPS measures how likely NextCare employees would recommend working at NextCare to a friend.
Net Promoter Score
-53
NPS Score
| 19% | Promoters |
|---|---|
| 9% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 26% | Promoters |
|---|---|
| 2% | Passive |
| 72% | Detractors |
