50
NPS
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Nextech Systems
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About Nextech Systems' Brand
Nextech is the complete healthcare technology solution for specialty providers.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Nextech Systems NPS
Nextech Systems's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Nextech Systems's customers would recommend using the product based on a scale of -100 to 100.
Nextech Systems Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Nextech Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nextech Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nextech Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nextech Systems Product Quality
3.7/5
Nextech Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nextech Systems' overall Product Quality score rated by its users and customers.
Nextech Systems Product Information
Nextech Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nextech.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
SaaS
Nextech Systems Pricing
Nextech Systems ROI & Value For Money
3.4/5
Nextech Systems has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Nextech Systems Customer Satisfaction (CSAT)
Nextech Systems Customer Satisfaction (CSAT) Score
67 / 100
Nextech Systems has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nextech Systems Customer Service
3/5
Nextech Systems has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nextech Systems' overall Customer Service score rated by its users and customers.
About Nextech Systems's Customer Service
Address
4221 W Boy Scout Blvd, Tampa, FL 33607
Website
http://www.nextech.com/
Phone Number
1-800-868-3694
Nextech Systems's Social Links
Nextech Systems as an Employer
4.3/5
Nextech Systems has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nextech Systems scored a 50 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Nextech Systems would recommend the brand to a friend. ENPS measures how likely Nextech Systems employees would recommend working at Nextech Systems to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 59% | Promoters |
|---|---|
| 8% | Passive |
| 33% | Detractors |
