2
NPS
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NextGen Healthcare
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About NextGen Healthcare's Brand
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
NextGen Healthcare NPS
NextGen Healthcare's Net Promoter Score (NPS) is a 2 with 44% Promoters, 14% Passives, and 42% Detractors. Net Promoter Score tracks whether NextGen Healthcare's customers would recommend using the product based on a scale of -100 to 100.
NextGen Healthcare Overall NPS
| 44% | Promoters |
|---|---|
| 14% | Passives |
| 42% | Detractors |
NextGen Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 6 | Sep 2022 | 6 |
Dec 2022 6 | Dec 2022 | 6 |
Jan 2023 3 | Jan 2023 | 3 |
Mar 2023 7 | Mar 2023 | 7 |
Apr 2023 4 | Apr 2023 | 4 |
Sep 2023 4 | Sep 2023 | 4 |
Feb 2024 2 | Feb 2024 | 2 |
Apr 2024 2 | Apr 2024 | 2 |
May 2024 2 | May 2024 | 2 |
Aug 2024 1 | Aug 2024 | 1 |
Apr 2025 1 | Apr 2025 | 1 |
Jan 2026 2 | Jan 2026 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NextGen Healthcare NPS by Gender
Female customers rated NextGen Healthcare's NPS 83 points higher than Male customers.
Male
-33
NextGen Healthcare's NPS was rated -33 by Male customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Female
50
NextGen Healthcare's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
NextGen Healthcare NPS by Ethnicity
NextGen Healthcare's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
NextGen Healthcare NPS by Age
NextGen Healthcare's NPS was rated -20 points by customers ages 41-45 on Comparably.
NextGen Healthcare NPS by Usage
NextGen Healthcare's NPS was rated the highest by customers who have used NextGen Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 18 | Less than 1 Year | 18 |
1 to 2 Years -8 | 1 to 2 Years | -8 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 19 | 5 to 10 Years | 19 |
Over 10 Years 0 | Over 10 Years | 0 |
NextGen Healthcare Customer Reviews
Out of the 2 NextGen Healthcare customer reviews 0 were positive and 2 were constructive. NextGen Healthcare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
NextGen Healthcare Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NextGen Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NextGen Healthcare Customer Loyalty Score by Gender
Female customers rated NextGen Healthcare's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NextGen Healthcare.
Male
70%
Yes
Female
78%
Yes
NextGen Healthcare Customer Loyalty Score by Ethnicity
NextGen Healthcare's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NextGen Healthcare.
74
out of 100
Caucasian
NextGen Healthcare Customer Loyalty Score by Age
NextGen Healthcare's Customer Loyalty score was rated 82% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NextGen Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 82% | 41-45 | 82% |
NextGen Healthcare Customer Loyalty Score by Usage
NextGen Healthcare's Customer Loyalty score was rated the highest by customers who have used NextGen Healthcare's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NextGen Healthcare Customer Loyalty Score by Industry
NextGen Healthcare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NextGen Healthcare Product Quality
3.3/5
NextGen Healthcare has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NextGen Healthcare Product Information
NextGen Healthcare serves markets in the United States. NextGen Healthcare supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
NextGen Healthcare’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated NextGen Healthcare's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated NextGen Healthcare the lowest at 3.2.
- Website
- http://www.nextgen.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Mental Health Software
Quick Insights into NextGen Healthcare Product Quality
NextGen Healthcare's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used NextGen Healthcare's products/services for 1 to 2 Years.
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Ranked NextGen Healthcare Product Quality the Highest
Ranked NextGen Healthcare Product Quality the Lowest
NextGen Healthcare Product Quality Score by Gender
Female customers rated NextGen Healthcare's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NextGen Healthcare.
Male
2.9/5
Female
3.6/5
NextGen Healthcare Product Quality Score by Ethnicity
NextGen Healthcare's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NextGen Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
NextGen Healthcare Product Quality Score by Age
NextGen Healthcare's Product Quality score was rated 3.4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NextGen Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.4 | 41-45 | 3.4 |
NextGen Healthcare Product Quality Score by Usage
NextGen Healthcare's Product Quality score was rated the highest by customers who have used NextGen Healthcare's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NextGen Healthcare Product Quality Score by Industry
NextGen Healthcare's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NextGen Healthcare Pricing
NextGen Healthcare ROI & Value For Money
3.3/5
NextGen Healthcare has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NextGen Healthcare's overall ROI score rated by its users and customers.
NextGen Healthcare Pricing Plans
NextGen Healthcare has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from NextGen Healthcare.
Who Uses NextGen Healthcare?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into NextGen Healthcare ROI
NextGen Healthcare's ROI score was rated highest by customers from the Education industry, and rated lowest by customers who have used NextGen Healthcare's products/services for 2 to 5 Years.
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Ranked NextGen Healthcare ROI the Highest
Ranked NextGen Healthcare ROI the Lowest
NextGen Healthcare ROI Score by Gender
Female customers rated NextGen Healthcare's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NextGen Healthcare.
Male
2.9/5
Female
4/5
NextGen Healthcare ROI Score by Ethnicity
NextGen Healthcare's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NextGen Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
NextGen Healthcare ROI Score by Age
NextGen Healthcare's ROI score was rated 3.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NextGen Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
NextGen Healthcare ROI Score by Usage
NextGen Healthcare's ROI score was rated the highest by customers who have used NextGen Healthcare's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NextGen Healthcare ROI Score by Industry
NextGen Healthcare's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NextGen Healthcare Customer Satisfaction (CSAT)
NextGen Healthcare Customer Satisfaction (CSAT) Score
42 / 100
NextGen Healthcare has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NextGen Healthcare Customer Satisfaction
NextGen Healthcare's Customer Satisfaction score was rated highest by customers who have used NextGen Healthcare's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked NextGen Healthcare's Customer Satisfaction.
Ranked NextGen Healthcare Customer Satisfaction the Highest
NextGen Healthcare Customer Satisfaction Score by Gender
NextGen Healthcare's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NextGen Healthcare.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
NextGen Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NextGen Healthcare's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NextGen Healthcare.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
NextGen Healthcare Customer Satisfaction Score by Age
NextGen Healthcare's Customer Satisfaction score was rated 50 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NextGen Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% |
NextGen Healthcare Customer Satisfaction Score by Usage
NextGen Healthcare's Customer Satisfaction score was rated 100 points by customers who have used NextGen Healthcare's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NextGen Healthcare Customer Satisfaction Score by Industry
NextGen Healthcare's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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"scoreClassName": "max",
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}NextGen Healthcare Customer Service
2.9/5
NextGen Healthcare has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NextGen Healthcare's overall Customer Service score rated by its users and customers.
About NextGen Healthcare's Customer Service
Address
18111 Von Karman Ave, #800, Irvine, CA 92612
Website
http://www.nextgen.com
Phone Number
855-510-6398
NextGen Healthcare's Social Links
Quick Insights into NextGen Healthcare Customer Service
NextGen Healthcare's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used NextGen Healthcare's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked NextGen Healthcare's Customer Service score.
Ranked NextGen Healthcare Customer Service the Highest
Ranked NextGen Healthcare Customer Service the Lowest
NextGen Healthcare Customer Service Score by Gender
Female customers rated NextGen Healthcare's Customer Service score 2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NextGen Healthcare.
Male
2.6/5
Female
4.6/5
NextGen Healthcare Customer Service Score by Ethnicity
NextGen Healthcare's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NextGen Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
NextGen Healthcare Customer Service Score by Age
NextGen Healthcare's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NextGen Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
NextGen Healthcare Customer Service Score by Usage
NextGen Healthcare's Customer Service score was rated the highest by customers who have used NextGen Healthcare's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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NextGen Healthcare Customer Service Score by Industry
NextGen Healthcare's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NextGen Healthcare as an Employer
3.2/5
NextGen Healthcare has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
NextGen Healthcare scored a 2 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of NextGen Healthcare would recommend the brand to a friend. ENPS measures how likely NextGen Healthcare employees would recommend working at NextGen Healthcare to a friend.
Net Promoter Score
2
NPS Score
| 44% | Promoters |
|---|---|
| 14% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
