37
NPS
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Brand Page
Nextpoint
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About Nextpoint's Brand
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Brand at a Glance
4.1/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
Nextpoint NPS
Nextpoint's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Nextpoint's customers would recommend using the product based on a scale of -100 to 100.
Nextpoint Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Nextpoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nextpoint NPS by Usage
Nextpoint's NPS was rated the highest by customers who have used Nextpoint's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
Nextpoint Product Quality
4.1/5
Nextpoint has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Nextpoint Product Information
Nextpoint serves markets in the United States, Europe, Canada, and United Kingdom. Nextpoint supports Web devices and offers products for small, medium, and large sized businesses.
Nextpoint’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.nextpoint.com
- Company Size
- 11-50 Employees
Industry
Legal
Government & Legal
Languages Supported
English
Product Type
Legal Case Management Software
Legal Document Management Software
Electronic Discovery Software
Nextpoint Pricing
Nextpoint ROI & Value For Money
3.9/5
Nextpoint has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Nextpoint Pricing Plans
Nextpoint has a pricing structure that accommodates small, medium, and large businesses. Starting from $6000/year, Nextpoint uses a subscription model.
Who Uses Nextpoint?
Small Businesses
Medium Businesses
Large Enterprises
Nextpoint Customer Service
5/5
Nextpoint has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Nextpoint's Customer Service
Address
4043 N Ravenswood, Suite 317, Chicago, IL 60613
Website
http://www.nextpoint.com
Phone Number
7739294000
Nextpoint as an Employer
3.9/5
Nextpoint has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nextpoint scored a 37 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Nextpoint would recommend the brand to a friend. ENPS measures how likely Nextpoint employees would recommend working at Nextpoint to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
