57
NPS
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NEXTracker
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About NEXTracker's Brand
We design, manufacture, build, and service the world’s most advanced PV solutions for the power plants of the future -- big and small.
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
NEXTracker NPS
NEXTracker's Net Promoter Score (NPS) is a 57 with 68% Promoters, 21% Passives, and 11% Detractors. Net Promoter Score tracks whether NEXTracker's customers would recommend using the product based on a scale of -100 to 100.
NEXTracker Overall NPS
| 68% | Promoters |
|---|---|
| 21% | Passives |
| 11% | Detractors |
NEXTracker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 57 | Feb 2023 | 57 |
Jun 2023 37 | Jun 2023 | 37 |
Aug 2023 44 | Aug 2023 | 44 |
Nov 2023 54 | Nov 2023 | 54 |
Apr 2024 59 | Apr 2024 | 59 |
Jun 2024 54 | Jun 2024 | 54 |
Aug 2024 57 | Aug 2024 | 57 |
May 2025 60 | May 2025 | 60 |
Aug 2025 55 | Aug 2025 | 55 |
Oct 2025 52 | Oct 2025 | 52 |
Mar 2026 55 | Mar 2026 | 55 |
Jun 2026 58 | Jun 2026 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NEXTracker NPS by Gender
NEXTracker's NPS was rated 67 by Male customers on Comparably.
Male
67
NEXTracker's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
NEXTracker's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NEXTracker Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of NEXTracker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NEXTracker Customer Loyalty Score by Gender
NEXTracker's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
NEXTracker Product Quality
4/5
NEXTracker has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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NEXTracker Product Information
NEXTracker’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.nextracker.com/
- Company Size
- 201-500 Employees
Industry
Renewables and Environment
Quick Insights into NEXTracker Product Quality
NEXTracker's Product Quality score was rated highest by Male customers.
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Ranked NEXTracker Product Quality the Highest
NEXTracker Product Quality Score by Gender
NEXTracker's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NEXTracker.
Male
4.3/5
Female
N/A
NEXTracker Pricing
NEXTracker ROI & Value For Money
3.9/5
NEXTracker has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into NEXTracker ROI
NEXTracker's ROI score was rated highest by Male customers.
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Ranked NEXTracker ROI the Highest
NEXTracker ROI Score by Gender
NEXTracker's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
NEXTracker Customer Satisfaction (CSAT)
NEXTracker Customer Satisfaction (CSAT) Score
86 / 100
NEXTracker has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NEXTracker Customer Satisfaction
NEXTracker's Customer Satisfaction score was rated highest by Male customers.
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Ranked NEXTracker Customer Satisfaction the Highest
NEXTracker Customer Satisfaction Score by Gender
NEXTracker's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NEXTracker.
100 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NEXTracker Customer Service
4.1/5
NEXTracker has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About NEXTracker's Customer Service
Address
6200 Paseo Padre Pkwy, Fremont, CA 94555
Website
https://www.nextracker.com/
Phone Number
(510) 339-1527
NEXTracker's Social Links
Quick Insights into NEXTracker Customer Service
NEXTracker's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked NEXTracker's Customer Service score.
Ranked NEXTracker Customer Service the Highest
NEXTracker Customer Service Score by Gender
NEXTracker's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NEXTracker.
Male
4.5/5
Female
N/A
NEXTracker as an Employer
2.5/5
NEXTracker has a 2.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
NEXTracker scored a 57 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of NEXTracker would recommend the brand to a friend. ENPS measures how likely NEXTracker employees would recommend working at NEXTracker to a friend.
Net Promoter Score
57
NPS Score
| 68% | Promoters |
|---|---|
| 21% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 30% | Promoters |
|---|---|
| 50% | Passive |
| 20% | Detractors |
