56
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NEXTracker
Marketing or Exec? Claim Your Free Account
About NEXTracker's Brand
We design, manufacture, build, and service the world’s most advanced PV solutions for the power plants of the future -- big and small.
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
NEXTracker NPS
NEXTracker's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether NEXTracker's customers would recommend using the product based on a scale of -100 to 100.
NEXTracker Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
NEXTracker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 80 | Dec 2022 | 80 |
Feb 2023 57 | Feb 2023 | 57 |
Jun 2023 37 | Jun 2023 | 37 |
Aug 2023 44 | Aug 2023 | 44 |
Nov 2023 54 | Nov 2023 | 54 |
Apr 2024 59 | Apr 2024 | 59 |
Jun 2024 54 | Jun 2024 | 54 |
Aug 2024 57 | Aug 2024 | 57 |
May 2025 60 | May 2025 | 60 |
Aug 2025 55 | Aug 2025 | 55 |
Oct 2025 52 | Oct 2025 | 52 |
Mar 2026 55 | Mar 2026 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NEXTracker Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of NEXTracker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NEXTracker Product Quality
4/5
NEXTracker has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXTracker's overall Product Quality score rated by its users and customers.
NEXTracker Product Information
NEXTracker’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.nextracker.com/
- Company Size
- 201-500 Employees
Industry
Renewables and Environment
NEXTracker Pricing
NEXTracker ROI & Value For Money
3.9/5
NEXTracker has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXTracker's overall ROI score rated by its users and customers.
NEXTracker Customer Satisfaction (CSAT)
NEXTracker Customer Satisfaction (CSAT) Score
85 / 100
NEXTracker has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NEXTracker Customer Service
4.1/5
NEXTracker has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NEXTracker's overall Customer Service score rated by its users and customers.
About NEXTracker's Customer Service
Address
6200 Paseo Padre Pkwy, Fremont, CA 94555
Website
https://www.nextracker.com/
Phone Number
(510) 339-1527
NEXTracker's Social Links
NEXTracker as an Employer
2.5/5
NEXTracker has a 2.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
NEXTracker scored a 56 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of NEXTracker would recommend the brand to a friend. ENPS measures how likely NEXTracker employees would recommend working at NEXTracker to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 30% | Promoters |
|---|---|
| 50% | Passive |
| 20% | Detractors |
