-25
NPS
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NGP VAN
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About NGP VAN's Brand
"NGP VAN is a technology provider to Democratic and progressive campaigns and organizations focused on fundraising, compliance, and field organizing."
Brand at a Glance
65%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
NGP VAN NPS
NGP VAN's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether NGP VAN's customers would recommend using the product based on a scale of -100 to 100.
NGP VAN Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
NGP VAN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Jun 2023 20 | Jun 2023 | 20 |
Feb 2024 0 | Feb 2024 | 0 |
Oct 2024 -15 | Oct 2024 | -15 |
Jun 2025 -25 | Jun 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NGP VAN Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of NGP VAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NGP VAN Product Quality
2.8/5
NGP VAN has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock NGP VAN's overall Product Quality score rated by its users and customers.
NGP VAN Product Information
NGP VAN’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.ngpvan.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
NGP VAN Pricing
NGP VAN ROI & Value For Money
2.7/5
NGP VAN has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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NGP VAN Customer Satisfaction (CSAT)
NGP VAN Customer Satisfaction (CSAT) Score
40 / 100
NGP VAN has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NGP VAN Customer Service
2.6/5
NGP VAN has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About NGP VAN's Customer Service
Address
1101 15th St NW, Suite 500, Washington, DC
Website
www.ngpvan.com
Phone Number
(202) 686-9330
NGP VAN as an Employer
3.4/5
NGP VAN has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
NGP VAN scored a -25 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of NGP VAN would recommend the brand to a friend. ENPS measures how likely NGP VAN employees would recommend working at NGP VAN to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
