100
NPS
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Brand Page
NHK World
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About NHK World's Brand
NHK (Japan Broadcasting Corporation), Japan (TM)s sole public broadcaster, introduced a radio service in 1925 and a television service in
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
NHK World NPS
NHK World's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether NHK World's customers would recommend using the product based on a scale of -100 to 100.
NHK World Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
NHK World NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 100 | Oct 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NHK World Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NHK World users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NHK World Product Quality
5/5
NHK World has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NHK World's overall Product Quality score rated by its users and customers.
NHK World Product Information
NHK World’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Media
Sports & Entertainment
NHK World Pricing
NHK World ROI & Value For Money
5/5
NHK World has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NHK World's overall ROI score rated by its users and customers.
NHK World Customer Satisfaction (CSAT)
NHK World Customer Satisfaction (CSAT) Score
100 / 100
NHK World has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NHK World Customer Service
5/5
NHK World has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NHK World's overall Customer Service score rated by its users and customers.
About NHK World's Customer Service
Website
http://www.nhk.or.jp/nhkworld
Phone Number
81 3 3465 1111
Consumer vs. Employees
NHK World scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of NHK World would recommend the brand to a friend. ENPS measures how likely NHK World employees would recommend working at NHK World to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
