100
NPS
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Nicoya Lifesciences
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About Nicoya Lifesciences' Brand
We are a nanotechnology company developing sensor products that will change the world
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Nicoya Lifesciences NPS
Nicoya Lifesciences's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Nicoya Lifesciences's customers would recommend using the product based on a scale of -100 to 100.
Nicoya Lifesciences Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Nicoya Lifesciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nicoya Lifesciences Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nicoya Lifesciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nicoya Lifesciences Product Quality
5/5
Nicoya Lifesciences has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nicoya Lifesciences' overall Product Quality score rated by its users and customers.
Nicoya Lifesciences Product Information
Nicoya Lifesciences’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.nicoyalife.com
- Company Size
- 11-50 Employees
Nicoya Lifesciences Pricing
Nicoya Lifesciences ROI & Value For Money
5/5
Nicoya Lifesciences has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nicoya Lifesciences' overall ROI score rated by its users and customers.
Nicoya Lifesciences Customer Satisfaction (CSAT)
Nicoya Lifesciences Customer Satisfaction (CSAT) Score
100 / 100
Nicoya Lifesciences has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nicoya Lifesciences Customer Service
5/5
Nicoya Lifesciences has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nicoya Lifesciences' overall Customer Service score rated by its users and customers.
About Nicoya Lifesciences's Customer Service
Address
295 Hagey Blvd, N2L6R5 Canada
Website
http://www.nicoyalife.com
Phone Number
+1 (519) 342-3175
Nicoya Lifesciences as an Employer
3.5/5
Nicoya Lifesciences has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Nicoya Lifesciences scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nicoya Lifesciences would recommend the brand to a friend. ENPS measures how likely Nicoya Lifesciences employees would recommend working at Nicoya Lifesciences to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
