0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
NIH
Marketing or Exec? Claim Your Free Account
About NIH's Brand
At the NIH, all of our staff are working toward a purpose - to make the world a healthier place for ourselves and future generations
Brand at a Glance
55%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
NIH NPS
NIH's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether NIH's customers would recommend using the product based on a scale of -100 to 100.
NIH Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
NIH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NIH Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of NIH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NIH Product Quality
3.3/5
NIH has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NIH's overall Product Quality score rated by its users and customers.
NIH Product Information
NIH’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.nih.gov
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
NIH Pricing
NIH ROI & Value For Money
3/5
NIH has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NIH's overall ROI score rated by its users and customers.
NIH Customer Satisfaction (CSAT)
NIH Customer Satisfaction (CSAT) Score
50 / 100
NIH has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NIH Customer Service
3/5
NIH has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NIH's overall Customer Service score rated by its users and customers.
About NIH's Customer Service
Website
http://www.nih.gov
NIH as an Employer
2.8/5
NIH has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
NIH scored a 0 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of NIH would recommend the brand to a friend. ENPS measures how likely NIH employees would recommend working at NIH to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 33% | Promoters |
|---|---|
| 38% | Passive |
| 29% | Detractors |
