25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nihon Kohden
Marketing or Exec? Claim Your Free Account
About Nihon Kohden's Brand
Nihon Kohden is Japan's leading manufacturer, developer and distributor of medical electronic equipment with subsidiaries in the USA,
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Nihon Kohden NPS
Nihon Kohden's Net Promoter Score (NPS) is a 25 with 25% Promoters, 75% Passives, and 0% Detractors. Net Promoter Score tracks whether Nihon Kohden's customers would recommend using the product based on a scale of -100 to 100.
Nihon Kohden Overall NPS
| 25% | Promoters |
|---|---|
| 75% | Passives |
| 0% | Detractors |
Nihon Kohden NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
Apr 2025 25 | Apr 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nihon Kohden Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nihon Kohden users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nihon Kohden Product Quality
3.7/5
Nihon Kohden has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nihon Kohden's overall Product Quality score rated by its users and customers.
Nihon Kohden Product Information
Nihon Kohden’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nihonkohden.com
Industry
Tech
Analytics
Hardware and Devices
Travel
Nihon Kohden Pricing
Nihon Kohden ROI & Value For Money
3/5
Nihon Kohden has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Nihon Kohden's overall ROI score rated by its users and customers.
Nihon Kohden Customer Satisfaction (CSAT)
Nihon Kohden Customer Satisfaction (CSAT) Score
100 / 100
Nihon Kohden has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nihon Kohden Customer Service
2.7/5
Nihon Kohden has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nihon Kohden's overall Customer Service score rated by its users and customers.
About Nihon Kohden's Customer Service
Address
1-31-4 Nishiochiai, Shinjuku-ku, 161-8560 Japan
Website
http://www.nihonkohden.com
Phone Number
81-3-5996-8036
Nihon Kohden as an Employer
3.3/5
Nihon Kohden has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Nihon Kohden scored a 25 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Nihon Kohden would recommend the brand to a friend. ENPS measures how likely Nihon Kohden employees would recommend working at Nihon Kohden to a friend.
Net Promoter Score
25
NPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
