0
NPS
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Nilkamal
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About Nilkamal's Brand
Manufacturer and seller of plastic furniture products. The company's chairs, chair shells, center tables, stools, racks, trolleys and school benches enables its customers with lifestyle furniture, furnishings and accessories in India.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Nilkamal NPS
Nilkamal's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Nilkamal's customers would recommend using the product based on a scale of -100 to 100.
Nilkamal Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Nilkamal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nilkamal Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Nilkamal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nilkamal Product Quality
1.5/5
Nilkamal has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nilkamal's overall Product Quality score rated by its users and customers.
Nilkamal Product Information
Nilkamal’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.nilkamal.com
- Company Size
- 1,001-5,000 Employees
Nilkamal Pricing
Nilkamal ROI & Value For Money
5/5
Nilkamal has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nilkamal's overall ROI score rated by its users and customers.
Nilkamal Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nilkamal Customer Service
5/5
Nilkamal has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nilkamal's overall Customer Service score rated by its users and customers.
About Nilkamal's Customer Service
Address
, Mumbai, 400093
Website
www.nilkamal.com
Phone Number
7
Consumer vs. Employees
Nilkamal scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Nilkamal would recommend the brand to a friend. ENPS measures how likely Nilkamal employees would recommend working at Nilkamal to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
