46
NPS
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Nippon Express
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About Nippon Express' Brand
Nippon Express serves as logistics consultant, providing one-stop business solutions that connect people and companies.
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Nippon Express NPS
Nippon Express's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Nippon Express's customers would recommend using the product based on a scale of -100 to 100.
Nippon Express Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Nippon Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 17 | May 2022 | 17 |
Oct 2022 25 | Oct 2022 | 25 |
Dec 2022 33 | Dec 2022 | 33 |
May 2023 30 | May 2023 | 30 |
Jun 2023 36 | Jun 2023 | 36 |
Nov 2023 42 | Nov 2023 | 42 |
Dec 2023 46 | Dec 2023 | 46 |
Apr 2024 36 | Apr 2024 | 36 |
May 2024 40 | May 2024 | 40 |
Oct 2024 43 | Oct 2024 | 43 |
Jun 2025 46 | Jun 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nippon Express Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Nippon Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nippon Express Product Quality
4/5
Nippon Express has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Nippon Express Product Information
Nippon Express’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Analytics
Travel
Nippon Express Pricing
Nippon Express ROI & Value For Money
4/5
Nippon Express has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Nippon Express Customer Satisfaction (CSAT)
Nippon Express Customer Satisfaction (CSAT) Score
89 / 100
Nippon Express has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nippon Express Customer Service
4.1/5
Nippon Express has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Nippon Express's Customer Service
Address
Long Island City, NY
Website
http://www.nipponexpress.com/
Phone Number
81 3 6251 1111
Nippon Express as an Employer
3.7/5
Nippon Express has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Nippon Express scored a 46 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Nippon Express would recommend the brand to a friend. ENPS measures how likely Nippon Express employees would recommend working at Nippon Express to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 38% | Promoters |
|---|---|
| 9% | Passive |
| 53% | Detractors |
