72
NPS
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Nirvana
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About Nirvana's Brand
Nirvana is a cloud-based task manager which helps to get things done on all of smart devices.
Brand at a Glance
4.4/5
Product Quality
4/5
Pricing
5/5
Customer Service
Nirvana NPS
Nirvana's Net Promoter Score (NPS) is a 72 with 79% Promoters, 14% Passives, and 7% Detractors. Net Promoter Score tracks whether Nirvana's customers would recommend using the product based on a scale of -100 to 100.
Nirvana Overall NPS
| 79% | Promoters |
|---|---|
| 14% | Passives |
| 7% | Detractors |
Nirvana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 71 | Aug 2020 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nirvana Product Quality
4.4/5
Nirvana has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Nirvana Product Information
Nirvana serves markets in the United States. Nirvana supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Nirvana’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.nirvanahq.com
- Company Size
- 11-50 Employees
Industry
Tech
Productivity
SaaS
Languages Supported
English
Product Type
Task Management Software
Nirvana Pricing
Nirvana ROI & Value For Money
4/5
Nirvana has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Nirvana Pricing Plans
Nirvana has a pricing structure that accommodates small and medium businesses. Starting from $5/month, Nirvana uses a subscription model and offers the following: $29 per year and $49 forever.
Who Uses Nirvana?
Small Businesses
Medium Businesses
Nirvana Customer Service
5/5
Nirvana has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Nirvana's Customer Service
Address
372 Ste-Catherine Ouest, Suite 101, H3B 1A2 Canada
Website
http://www.nirvanahq.com
Phone Number
(866) 583-8815
Consumer vs. Employees
Nirvana scored a 72 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nirvana would recommend the brand to a friend. ENPS measures how likely Nirvana employees would recommend working at Nirvana to a friend.
Net Promoter Score
72
NPS Score
| 79% | Promoters |
|---|---|
| 14% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
