50
NPS
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NISC
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About NISC's Brand
NISC is a software development and technology cooperative that develops and supports software and hardware solutions.
Brand at a Glance
86%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
NISC NPS
NISC's Net Promoter Score (NPS) is a 50 with 69% Promoters, 12% Passives, and 19% Detractors. Net Promoter Score tracks whether NISC's customers would recommend using the product based on a scale of -100 to 100.
NISC Overall NPS
| 69% | Promoters |
|---|---|
| 12% | Passives |
| 19% | Detractors |
NISC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 39 | Nov 2023 | 39 |
Jan 2024 44 | Jan 2024 | 44 |
Apr 2024 46 | Apr 2024 | 46 |
May 2024 44 | May 2024 | 44 |
Jul 2024 45 | Jul 2024 | 45 |
Aug 2024 44 | Aug 2024 | 44 |
Sep 2024 46 | Sep 2024 | 46 |
Nov 2024 47 | Nov 2024 | 47 |
Jul 2025 45 | Jul 2025 | 45 |
Nov 2025 46 | Nov 2025 | 46 |
Apr 2026 48 | Apr 2026 | 48 |
May 2026 50 | May 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NISC NPS by Gender
Female customers rated NISC's NPS 18 points higher than Male customers.
Male
57
NISC's NPS was rated 57 by Male customers on Comparably.
57%
Promoters
43%
Passives
0%
Detractors
Female
75
NISC's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
NISC NPS by Ethnicity
NISC's NPS was rated 67 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
African American/Black 67 | African American/Black | 67 |
NISC NPS by Age
NISC's NPS was rated 75 points by customers ages 31-35 on Comparably.
NISC NPS by Usage
NISC's NPS was rated 100 points by customers who have used NISC's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
NISC Customer Reviews
Out of the 4 NISC customer reviews 4 were positive and 0 were constructive. NISC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NISC Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of NISC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NISC Customer Loyalty Score by Gender
NISC's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
NISC Customer Loyalty Score by Ethnicity
NISC's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NISC.
100
out of 100
Caucasian
100
out of 100
African American/Black
NISC Customer Loyalty Score by Age
NISC's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
NISC Customer Loyalty Score by Usage
NISC's Customer Loyalty score was rated 100% by customers who have used NISC's products/services for 2 to 5 Years.
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NISC Customer Loyalty Score by Industry
NISC's Customer Loyalty score was rated 100% by Tech industry customers.
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NISC Product Quality
4.2/5
NISC has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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NISC Product Information
NISC’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NISC's product the highest.
- Website
- https://www.nisc.coop/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Quick Insights into NISC Product Quality
NISC's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by African American/Black customers.
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Ranked NISC Product Quality the Highest
Ranked NISC Product Quality the Lowest
NISC Product Quality Score by Gender
Female customers rated NISC's Product Quality score 0.3 stars higher than Male customers.
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Male
4.4/5
Female
4.7/5
NISC Product Quality Score by Ethnicity
NISC's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NISC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.3 | African American/Black | 4.3 |
NISC Product Quality Score by Age
NISC's Product Quality score was rated 4.7 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
NISC Product Quality Score by Usage
NISC's Product Quality score was rated 4.8 stars by customers who have used NISC's products/services for 2 to 5 Years.
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NISC Product Quality Score by Industry
NISC's Product Quality score was rated 5 stars by Tech industry customers.
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NISC Pricing
NISC ROI & Value For Money
4.1/5
NISC has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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NISC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NISC ROI
NISC's ROI score was rated highest by customers from the Tech industry, and rated lowest by African American/Black customers.
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Ranked NISC ROI the Highest
Ranked NISC ROI the Lowest
NISC ROI Score by Gender
Female customers rated NISC's ROI score 0.5 stars higher than Male customers.
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Male
4.2/5
Female
4.7/5
NISC ROI Score by Ethnicity
NISC's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4 | African American/Black | 4 |
NISC ROI Score by Age
NISC's ROI score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
NISC ROI Score by Usage
NISC's ROI score was rated 4.7 stars by customers who have used NISC's products/services for 2 to 5 Years.
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NISC ROI Score by Industry
NISC's ROI score was rated 5 stars by Tech industry customers.
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NISC Customer Satisfaction (CSAT)
NISC Customer Satisfaction (CSAT) Score
79 / 100
NISC has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
58%
Satisfied
21%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NISC Customer Satisfaction
NISC's Customer Satisfaction score was rated highest by customers who have used NISC's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked NISC Customer Satisfaction the Highest
Ranked NISC Customer Satisfaction the Lowest
NISC Customer Satisfaction Score by Gender
Female customers rated NISC's Customer Satisfaction score 17 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NISC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NISC's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
66%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
NISC's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
NISC Customer Satisfaction Score by Age
NISC's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NISC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
NISC Customer Satisfaction Score by Usage
NISC's Customer Satisfaction score was rated 100 points by customers who have used NISC's products/services for 2 to 5 Years.
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NISC Customer Satisfaction Score by Industry
NISC's Customer Satisfaction score was rated 100 points by Tech industry customers.
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{
"title": "NISC Customer Satisfaction Score by Industry",
"text": "NISC's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NISC's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}NISC Customer Service
4.3/5
NISC has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About NISC's Customer Service
Address
1 Innovation Circle, Lake Saint Louis, MO 63367
Website
https://www.nisc.coop/
Phone Number
6367552655
NISC's Social Links
Quick Insights into NISC Customer Service
NISC's Customer Service score was rated highest by customers ages 31-35, and rated lowest by African American/Black customers.
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Ranked NISC Customer Service the Highest
Ranked NISC Customer Service the Lowest
NISC Customer Service Score by Gender
Female customers rated NISC's Customer Service score 0.2 stars higher than Male customers.
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Male
4.5/5
Female
4.7/5
NISC Customer Service Score by Ethnicity
NISC's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NISC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.3 | African American/Black | 4.3 |
NISC Customer Service Score by Age
NISC's Customer Service score was rated 5 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 5 | 31-35 | 5 |
NISC Customer Service Score by Usage
NISC's Customer Service score was rated 4.8 stars by customers who have used NISC's products/services for 2 to 5 Years.
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NISC Customer Service Score by Industry
NISC's Customer Service score was rated 5 stars by Tech industry customers.
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NISC as an Employer
4.7/5
NISC has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NISC scored a 50 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of NISC would recommend the brand to a friend. ENPS measures how likely NISC employees would recommend working at NISC to a friend.
Net Promoter Score
50
NPS Score
| 69% | Promoters |
|---|---|
| 12% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
