45
NPS
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NIST
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About NIST's Brand
NIST is the federal technology agency that works with industry to develop and apply technology, measurements, and standards.
Brand at a Glance
90%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
NIST NPS
NIST's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether NIST's customers would recommend using the product based on a scale of -100 to 100.
NIST Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
NIST NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 66 | Oct 2022 | 66 |
Jan 2023 25 | Jan 2023 | 25 |
Apr 2023 0 | Apr 2023 | 0 |
Dec 2023 17 | Dec 2023 | 17 |
Jan 2024 29 | Jan 2024 | 29 |
Mar 2024 37 | Mar 2024 | 37 |
May 2025 44 | May 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NIST NPS by Gender
NIST's NPS was rated 34 by Male customers on Comparably.
Male
34
NIST's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
NIST's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NIST Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of NIST users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NIST Customer Loyalty Score by Gender
NIST's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
NIST Product Quality
3.7/5
NIST has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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NIST Product Information
NIST’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nist.gov/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Education
Energy
Manufacturing
Quick Insights into NIST Product Quality
NIST's Product Quality score was rated highest by Male customers.
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Ranked NIST Product Quality the Highest
NIST Product Quality Score by Gender
NIST's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NIST.
Male
3.8/5
Female
N/A
NIST Pricing
NIST ROI & Value For Money
3.8/5
NIST has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into NIST ROI
NIST's ROI score was rated highest by Male customers.
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Ranked NIST ROI the Highest
NIST ROI Score by Gender
NIST's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NIST.
Male
4/5
Female
N/A
NIST Customer Satisfaction (CSAT)
NIST Customer Satisfaction (CSAT) Score
75 / 100
NIST has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NIST Customer Satisfaction
NIST's Customer Satisfaction score was rated highest by Male customers.
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Ranked NIST Customer Satisfaction the Highest
NIST Customer Satisfaction Score by Gender
NIST's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NIST.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NIST Customer Service
3.8/5
NIST has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About NIST's Customer Service
Address
100 Bureau Drive, Stop 1070, Gaithersburg, MD 20899-1070
Website
http://www.nist.gov/
Phone Number
3019752100
Quick Insights into NIST Customer Service
NIST's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked NIST's Customer Service score.
Ranked NIST Customer Service the Highest
NIST Customer Service Score by Gender
NIST's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NIST.
Male
3.8/5
Female
N/A
NIST as an Employer
Consumer vs. Employees
NIST scored a 45 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of NIST would recommend the brand to a friend. ENPS measures how likely NIST employees would recommend working at NIST to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
