79
NPS
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Nite Ize
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About Nite Ize's Brand
Nite Ize products and brands strive to exemplify problem/solution based products with quality and performance at the core.
Brand at a Glance
93%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Nite Ize NPS
Nite Ize's Net Promoter Score (NPS) is a 79 with 79% Promoters, 21% Passives, and 0% Detractors. Net Promoter Score tracks whether Nite Ize's customers would recommend using the product based on a scale of -100 to 100.
Nite Ize Overall NPS
| 79% | Promoters |
|---|---|
| 21% | Passives |
| 0% | Detractors |
Nite Ize NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Aug 2022 80 | Aug 2022 | 80 |
Sep 2022 83 | Sep 2022 | 83 |
Nov 2022 85 | Nov 2022 | 85 |
Jan 2023 88 | Jan 2023 | 88 |
Feb 2023 90 | Feb 2023 | 90 |
Jun 2023 83 | Jun 2023 | 83 |
Sep 2023 76 | Sep 2023 | 76 |
Apr 2024 78 | Apr 2024 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nite Ize NPS by Gender
Nite Ize's NPS was rated 80 by Male customers on Comparably.
Male
80
Nite Ize's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
Nite Ize's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nite Ize NPS by Ethnicity
Nite Ize's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Nite Ize NPS by Usage
Nite Ize's NPS was rated 75 points by customers who have used Nite Ize's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 75 | 5 to 10 Years | 75 |
Nite Ize Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Nite Ize users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nite Ize Customer Loyalty Score by Gender
Nite Ize's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nite Ize.
Male
100%
Yes
Female
N/A
Yes
Nite Ize Customer Loyalty Score by Ethnicity
Nite Ize's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nite Ize.
100
out of 100
Caucasian
Nite Ize Customer Loyalty Score by Usage
Nite Ize's Customer Loyalty score was rated 100% by customers who have used Nite Ize's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nite Ize Product Quality
4.4/5
Nite Ize has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Nite Ize Product Information
Nite Ize’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.niteize.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Nite Ize Product Quality
Nite Ize's Product Quality score was rated highest by Caucasian customers.
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Ranked Nite Ize Product Quality the Highest
Nite Ize Product Quality Score by Gender
Nite Ize's Product Quality score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nite Ize.
Male
4.8/5
Female
N/A
Nite Ize Product Quality Score by Ethnicity
Nite Ize's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nite Ize.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Nite Ize Product Quality Score by Usage
Nite Ize's Product Quality score was rated 4.7 stars by customers who have used Nite Ize's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nite Ize Pricing
Nite Ize ROI & Value For Money
4.3/5
Nite Ize has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Nite Ize ROI
Nite Ize's ROI score was rated highest by Caucasian customers.
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Ranked Nite Ize ROI the Highest
Nite Ize ROI Score by Gender
Nite Ize's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nite Ize.
Male
4.7/5
Female
N/A
Nite Ize ROI Score by Ethnicity
Nite Ize's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nite Ize.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Nite Ize ROI Score by Usage
Nite Ize's ROI score was rated 4.6 stars by customers who have used Nite Ize's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nite Ize Customer Satisfaction (CSAT)
Nite Ize Customer Satisfaction (CSAT) Score
100 / 100
Nite Ize has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nite Ize Customer Satisfaction
Nite Ize's Customer Satisfaction score was rated highest by customers who have used Nite Ize's products/services for 5 to 10 Years.
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Ranked Nite Ize Customer Satisfaction the Highest
Nite Ize Customer Satisfaction Score by Gender
Nite Ize's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nite Ize.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nite Ize Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nite Ize's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nite Ize.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Nite Ize Customer Satisfaction Score by Usage
Nite Ize's Customer Satisfaction score was rated 100 points by customers who have used Nite Ize's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nite Ize Customer Service
4.4/5
Nite Ize has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Nite Ize's Customer Service
Address
5660 Central Avenue, Boulder, CO
Website
http://www.niteize.com/
Phone Number
13034492576
Quick Insights into Nite Ize Customer Service
Nite Ize's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Nite Ize's Customer Service score.
Ranked Nite Ize Customer Service the Highest
Nite Ize Customer Service Score by Gender
Nite Ize's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nite Ize.
Male
4.7/5
Female
N/A
Nite Ize Customer Service Score by Ethnicity
Nite Ize's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nite Ize.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Nite Ize Customer Service Score by Usage
Nite Ize's Customer Service score was rated 4.6 stars by customers who have used Nite Ize's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
Nite Ize scored a 79 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nite Ize would recommend the brand to a friend. ENPS measures how likely Nite Ize employees would recommend working at Nite Ize to a friend.
Net Promoter Score
79
NPS Score
| 79% | Promoters |
|---|---|
| 21% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
