-73
NPS
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Nix Hydra
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About Nix Hydra's Brand
Nix Hydra makes magical, colorful and friendly mobile games that are popular with young women.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
1.9/5
Pricing
2.5/5
Customer Service
Nix Hydra NPS
Nix Hydra's Net Promoter Score (NPS) is a -73 with 9% Promoters, 9% Passives, and 82% Detractors. Net Promoter Score tracks whether Nix Hydra's customers would recommend using the product based on a scale of -100 to 100.
Nix Hydra Overall NPS
| 9% | Promoters |
|---|---|
| 9% | Passives |
| 82% | Detractors |
Nix Hydra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -83 | Dec 2020 | -83 |
Sep 2021 -57 | Sep 2021 | -57 |
Oct 2021 -63 | Oct 2021 | -63 |
Jan 2022 -66 | Jan 2022 | -66 |
Feb 2022 -70 | Feb 2022 | -70 |
Apr 2022 -78 | Apr 2022 | -78 |
May 2022 -78 | May 2022 | -78 |
Jun 2022 -81 | Jun 2022 | -81 |
Sep 2022 -72 | Sep 2022 | -72 |
Jan 2023 -69 | Jan 2023 | -69 |
Mar 2023 -70 | Mar 2023 | -70 |
Sep 2023 -72 | Sep 2023 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nix Hydra NPS by Gender
Nix Hydra's NPS was rated -60 by Female customers on Comparably.
Female
-60
Nix Hydra's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Nix Hydra's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Nix Hydra Customer Reviews
Out of the 2 Nix Hydra customer reviews 0 were positive and 2 were constructive. Nix Hydra customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Nix Hydra Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Nix Hydra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nix Hydra Customer Loyalty Score by Gender
Nix Hydra's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
Nix Hydra Product Quality
2.7/5
Nix Hydra has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Nix Hydra Product Information
Nix Hydra’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://nixhydra.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
Quick Insights into Nix Hydra Product Quality
Nix Hydra's Product Quality score was rated highest by Female customers.
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Ranked Nix Hydra Product Quality the Highest
Nix Hydra Product Quality Score by Gender
Nix Hydra's Product Quality score was rated 2.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nix Hydra.
Female
2.9/5
Male
N/A
Nix Hydra Pricing
Nix Hydra ROI & Value For Money
1.9/5
Nix Hydra has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Nix Hydra ROI
Nix Hydra's ROI score was rated highest by Female customers.
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Ranked Nix Hydra ROI the Highest
Nix Hydra ROI Score by Gender
Nix Hydra's ROI score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Nix Hydra Customer Satisfaction (CSAT)
Nix Hydra Customer Satisfaction (CSAT) Score
20 / 100
Nix Hydra has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
27%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nix Hydra Customer Service
2.5/5
Nix Hydra has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Nix Hydra's Customer Service
Address
Los Angeles, CA
Website
http://nixhydra.com
Phone Number
339-502-0206
Quick Insights into Nix Hydra Customer Service
Nix Hydra's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Nix Hydra's Customer Service score.
Ranked Nix Hydra Customer Service the Highest
Nix Hydra Customer Service Score by Gender
Nix Hydra's Customer Service score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nix Hydra.
Female
2.3/5
Male
N/A
Consumer vs. Employees
Nix Hydra scored a -73 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nix Hydra would recommend the brand to a friend. ENPS measures how likely Nix Hydra employees would recommend working at Nix Hydra to a friend.
Net Promoter Score
-73
NPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
