-34
NPS
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Innovive Health
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About Innovive Health's Brand
As the fastest growing home health agency in Massachusetts, Innovive Health has been delivering strong clinical outcomes for more than two decades. We are a leading provider of innovative home care serving individuals with complex behavioral health conditions. Our dedicated team focuses every day on an underserved population, providing quality care in the safety and comfort of their homes and communities.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
Innovive Health NPS
Innovive Health's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Innovive Health's customers would recommend using the product based on a scale of -100 to 100.
Innovive Health Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Innovive Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Feb 2024 -33 | Feb 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Innovive Health Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Innovive Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Innovive Health Product Quality
3.4/5
Innovive Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovive Health's overall Product Quality score rated by its users and customers.
Innovive Health Product Information
Innovive Health’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://innovivehealth.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare, Hospitals and Medicine
Innovive Health Pricing
Innovive Health ROI & Value For Money
3.7/5
Innovive Health has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovive Health's overall ROI score rated by its users and customers.
Innovive Health Customer Satisfaction (CSAT)
Innovive Health Customer Satisfaction (CSAT) Score
100 / 100
Innovive Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Innovive Health Customer Service
3.4/5
Innovive Health has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Innovive Health's overall Customer Service score rated by its users and customers.
About Innovive Health's Customer Service
Address
10 Cabot Rd, Medford, MA 02155
Website
https://innovivehealth.com
Phone Number
800-915-3211
Innovive Health's Social Links
Innovive Health as an Employer
3.4/5
Innovive Health has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Innovive Health scored a -34 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Innovive Health would recommend the brand to a friend. ENPS measures how likely Innovive Health employees would recommend working at Innovive Health to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 50% | Promoters |
|---|---|
| 27% | Passive |
| 23% | Detractors |
