25
NPS
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NOAA Ocean Service
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About NOAA Ocean Service's Brand
NOAA's National Ocean Service is the nation's premier federal science agency for oceans and coasts.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
NOAA Ocean Service NPS
NOAA Ocean Service's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether NOAA Ocean Service's customers would recommend using the product based on a scale of -100 to 100.
NOAA Ocean Service Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
NOAA Ocean Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Nov 2021 50 | Nov 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
Jun 2024 25 | Jun 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NOAA Ocean Service Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NOAA Ocean Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NOAA Ocean Service Product Quality
3.5/5
NOAA Ocean Service has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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NOAA Ocean Service Product Information
NOAA Ocean Service’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
NOAA Ocean Service Pricing
NOAA Ocean Service ROI & Value For Money
3.8/5
NOAA Ocean Service has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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NOAA Ocean Service Customer Satisfaction (CSAT)
NOAA Ocean Service Customer Satisfaction (CSAT) Score
75 / 100
NOAA Ocean Service has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NOAA Ocean Service Customer Service
3.9/5
NOAA Ocean Service has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About NOAA Ocean Service's Customer Service
Address
N/MB6, SSMC4, Room 9149 1305 East-West Hwy, Silver Spring, MD
Website
http://oceanservice.noaa.gov/
Phone Number
(301) 713-3010
NOAA Ocean Service as an Employer
Consumer vs. Employees
NOAA Ocean Service scored a 25 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of NOAA Ocean Service would recommend the brand to a friend. ENPS measures how likely NOAA Ocean Service employees would recommend working at NOAA Ocean Service to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
