-100
NPS
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Brand Page
Noggin
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About Noggin's Brand
A mobile subscription app for preschoolers featuring award-winning shows, plus music and educational videos!
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Noggin NPS
Noggin's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Noggin's customers would recommend using the product based on a scale of -100 to 100.
Noggin Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Noggin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Noggin Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Noggin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Noggin Product Quality
2.2/5
Noggin has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Noggin's overall Product Quality score rated by its users and customers.
Noggin Product Information
Noggin’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://noggin.com/
Industry
Tech
Mobile App
SaaS
Noggin Pricing
Noggin ROI & Value For Money
3/5
Noggin has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Noggin's overall ROI score rated by its users and customers.
Noggin Customer Satisfaction (CSAT)
Noggin Customer Satisfaction (CSAT) Score
100 / 100
Noggin has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Noggin Customer Service
3.2/5
Noggin has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Noggin's overall Customer Service score rated by its users and customers.
About Noggin's Customer Service
Address
1515 Broadway, New York City, NY 10036
Website
http://noggin.com/
Noggin as an Employer
3.0/5
Noggin has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Noggin scored a -100 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Noggin would recommend the brand to a friend. ENPS measures how likely Noggin employees would recommend working at Noggin to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
