13
NPS
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Papa John's
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About Papa John's' Brand
Brand at a Glance
86%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Papa John's NPS
Papa John's's Net Promoter Score (NPS) is a 13 with 40% Promoters, 33% Passives, and 27% Detractors. Net Promoter Score tracks whether Papa John's's customers would recommend using the product based on a scale of -100 to 100.
Papa John's Overall NPS
| 40% | Promoters |
|---|---|
| 33% | Passives |
| 27% | Detractors |
Papa John's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 50 | Jul 2020 | 50 |
Sep 2020 66 | Sep 2020 | 66 |
Nov 2020 50 | Nov 2020 | 50 |
Mar 2021 66 | Mar 2021 | 66 |
Nov 2021 43 | Nov 2021 | 43 |
Jan 2022 25 | Jan 2022 | 25 |
Feb 2022 20 | Feb 2022 | 20 |
Apr 2022 18 | Apr 2022 | 18 |
Dec 2022 8 | Dec 2022 | 8 |
Mar 2023 15 | Mar 2023 | 15 |
Jul 2024 20 | Jul 2024 | 20 |
Dec 2024 14 | Dec 2024 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Papa John's NPS by Gender
Papa John's's NPS was rated -25 by Male customers on Comparably.
Male
-25
Papa John's's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Papa John's's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Papa John's NPS by Age
Papa John's's NPS was rated -67 points by customers ages 18-25 on Comparably.
Papa John's NPS by Usage
Papa John's's NPS was rated 0 points by customers who have used Papa John's's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Papa John's Customer Reviews
Out of the 2 Papa John's customer reviews 0 were positive and 2 were constructive. Papa John's customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Papa John's Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Papa John's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Papa John's Customer Loyalty Score by Gender
Papa John's's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Papa John's Customer Loyalty Score by Age
Papa John's's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Papa John's.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Papa John's Customer Loyalty Score by Usage
Papa John's's Customer Loyalty score was rated 100% by customers who have used Papa John's's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Papa John's Product Quality
4.2/5
Papa John's has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Papa John's Product Information
Papa John's’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.papajohns.com
- Company Size
- 10,000+ Employees
Industry
Tech
Restaurants
Food and Beverages
Quick Insights into Papa John's Product Quality
Papa John's's Product Quality score was rated highest by customers who have used Papa John's's products/services for 2 to 5 Years.
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Ranked Papa John's Product Quality the Highest
Papa John's Product Quality Score by Gender
Papa John's's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Papa John's.
Male
4.2/5
Female
N/A
Papa John's Product Quality Score by Age
Papa John's's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Papa John's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Papa John's Product Quality Score by Usage
Papa John's's Product Quality score was rated 4.3 stars by customers who have used Papa John's's products/services for 2 to 5 Years.
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Papa John's Pricing
Papa John's ROI & Value For Money
3.9/5
Papa John's has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Papa John's ROI
Papa John's's ROI score was rated highest by customers ages 18-25.
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Ranked Papa John's ROI the Highest
Papa John's ROI Score by Gender
Papa John's's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Papa John's.
Male
4.5/5
Female
N/A
Papa John's ROI Score by Age
Papa John's's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Papa John's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Papa John's ROI Score by Usage
Papa John's's ROI score was rated 4.1 stars by customers who have used Papa John's's products/services for 2 to 5 Years.
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Papa John's Customer Satisfaction (CSAT)
Papa John's Customer Satisfaction (CSAT) Score
86 / 100
Papa John's has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Papa John's Customer Satisfaction
Papa John's's Customer Satisfaction score was rated highest by Male customers.
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Ranked Papa John's Customer Satisfaction the Highest
Papa John's Customer Satisfaction Score by Gender
Papa John's's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Papa John's.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Papa John's Customer Satisfaction Score by Age
Papa John's's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Papa John's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
Papa John's Customer Service
4/5
Papa John's has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Papa John's's Customer Service
Address
Louisville, KY
Website
http://www.papajohns.com
Quick Insights into Papa John's Customer Service
Papa John's's Customer Service score was rated highest by Male customers.
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Ranked Papa John's Customer Service the Highest
Papa John's Customer Service Score by Gender
Papa John's's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
Papa John's Customer Service Score by Age
Papa John's's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Papa John's.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Papa John's Customer Service Score by Usage
Papa John's's Customer Service score was rated 4.3 stars by customers who have used Papa John's's products/services for 2 to 5 Years.
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Papa John's as an Employer
3.2/5
Papa John's has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Papa John's scored a 13 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Papa John's would recommend the brand to a friend. ENPS measures how likely Papa John's employees would recommend working at Papa John's to a friend.
Net Promoter Score
13
NPS Score
| 40% | Promoters |
|---|---|
| 33% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
