0
NPS
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Brand Page
Noodle
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About Noodle's Brand
Noodle is a U.S.-based organization that helps students and families make better education decisions.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Noodle NPS
Noodle's Net Promoter Score (NPS) is a 0 with 36% Promoters, 28% Passives, and 36% Detractors. Net Promoter Score tracks whether Noodle's customers would recommend using the product based on a scale of -100 to 100.
Noodle Overall NPS
| 36% | Promoters |
|---|---|
| 28% | Passives |
| 36% | Detractors |
Noodle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 50 | May 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
Feb 2022 75 | Feb 2022 | 75 |
Mar 2022 80 | Mar 2022 | 80 |
Apr 2022 43 | Apr 2022 | 43 |
Jun 2022 25 | Jun 2022 | 25 |
Oct 2022 22 | Oct 2022 | 22 |
Nov 2022 10 | Nov 2022 | 10 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Noodle NPS by Usage
Noodle's NPS was rated -33 points by customers who have used Noodle's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
Noodle Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Noodle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Noodle Customer Loyalty Score by Usage
Noodle's Customer Loyalty score was rated 100% by customers who have used Noodle's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Noodle Product Quality
4/5
Noodle has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Noodle Product Information
Noodle’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://partners.noodle.com
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into Noodle Product Quality
Noodle's Product Quality score was rated highest by customers who have used Noodle's products/services for 1 to 2 Years.
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Ranked Noodle Product Quality the Highest
Noodle Product Quality Score by Usage
Noodle's Product Quality score was rated 3.5 stars by customers who have used Noodle's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Noodle Pricing
Noodle ROI & Value For Money
3.9/5
Noodle has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Noodle ROI
Noodle's ROI score was rated highest by customers who have used Noodle's products/services for 1 to 2 Years.
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Ranked Noodle ROI the Highest
Noodle ROI Score by Usage
Noodle's ROI score was rated 3.6 stars by customers who have used Noodle's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Noodle Customer Satisfaction (CSAT)
Noodle Customer Satisfaction (CSAT) Score
75 / 100
Noodle has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Noodle Customer Service
3.7/5
Noodle has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Noodle's Customer Service
Address
860 Broadway Floor 6, New York City, NY 10003
Website
https://partners.noodle.com
Noodle's Social Links
Quick Insights into Noodle Customer Service
Noodle's Customer Service score was rated highest by customers who have used Noodle's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Noodle's Customer Service score.
Ranked Noodle Customer Service the Highest
Noodle Customer Service Score by Usage
Noodle's Customer Service score was rated 4 stars by customers who have used Noodle's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Noodle as an Employer
3.8/5
Noodle has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Noodle scored a 0 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Noodle would recommend the brand to a friend. ENPS measures how likely Noodle employees would recommend working at Noodle to a friend.
Net Promoter Score
0
NPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
