-25
NPS
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Nordea Bank
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About Nordea Bank's Brand
Provider of financial services. The company's banking services includes cash management, bank to bank management, trade finance, asset management and policies enabling the businesses and individuals with proper transaction services.
Brand at a Glance
87%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
3/5
Customer Service
Nordea Bank NPS
Nordea Bank's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Nordea Bank's customers would recommend using the product based on a scale of -100 to 100.
Nordea Bank Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Nordea Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
Jun 2024 -25 | Jun 2024 | -25 |
Sep 2024 -40 | Sep 2024 | -40 |
Oct 2024 -43 | Oct 2024 | -43 |
Jul 2025 -25 | Jul 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nordea Bank Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Nordea Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nordea Bank Product Quality
2.6/5
Nordea Bank has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nordea Bank's overall Product Quality score rated by its users and customers.
Nordea Bank Product Information
Nordea Bank’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- www.nordea.com
- Company Size
- 10,000+ Employees
Nordea Bank Pricing
Nordea Bank ROI & Value For Money
3/5
Nordea Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Nordea Bank Customer Satisfaction (CSAT)
Nordea Bank Customer Satisfaction (CSAT) Score
50 / 100
Nordea Bank has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nordea Bank Customer Service
3/5
Nordea Bank has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Nordea Bank's Customer Service
Address
, Stockholm, 105 71
Website
www.nordea.com
Phone Number
7
Nordea Bank as an Employer
2.5/5
Nordea Bank has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Nordea Bank scored a -25 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Nordea Bank would recommend the brand to a friend. ENPS measures how likely Nordea Bank employees would recommend working at Nordea Bank to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
