25
NPS
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Nordex
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About Nordex's Brand
Developer of wind turbine systems. The company is a developers and manufacturers of wind turbines and offers inspection, maintenance and accessibility services to wind power plants. It also provides infrastructure facilities for setting of wind power plants.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
Nordex NPS
Nordex's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Nordex's customers would recommend using the product based on a scale of -100 to 100.
Nordex Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Nordex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 66 | Apr 2021 | 66 |
Oct 2024 25 | Oct 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nordex Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nordex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nordex Product Quality
3.7/5
Nordex has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Nordex Product Information
Nordex’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.nordex-online.com
- Company Size
- 5,001-10,000 Employees
Nordex Pricing
Nordex ROI & Value For Money
1.5/5
Nordex has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Nordex Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nordex Customer Service
2.5/5
Nordex has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Nordex's Customer Service
Address
Langenhorner Chaussee 600, Hamburg, 22419
Website
www.nordex-online.com
Phone Number
7
Nordex as an Employer
Consumer vs. Employees
Nordex scored a 25 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Nordex would recommend the brand to a friend. ENPS measures how likely Nordex employees would recommend working at Nordex to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 31% | Promoters |
|---|---|
| 37% | Passive |
| 32% | Detractors |
