50
NPS
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Nordic Consulting Partners
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About Nordic Consulting Partners' Brand
We help global healthcare leaders harness the power of technology to enhance operations, clinician experience, patient care, and financial sustainability.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Nordic Consulting Partners NPS
Nordic Consulting Partners's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Nordic Consulting Partners's customers would recommend using the product based on a scale of -100 to 100.
Nordic Consulting Partners Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Nordic Consulting Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Dec 2023 50 | Dec 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nordic Consulting Partners Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Nordic Consulting Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nordic Consulting Partners Product Quality
3.7/5
Nordic Consulting Partners has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nordic Consulting Partners' overall Product Quality score rated by its users and customers.
Nordic Consulting Partners Product Information
Nordic Consulting Partners’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://nordicglobal.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Nordic Consulting Partners Pricing
Nordic Consulting Partners ROI & Value For Money
3.5/5
Nordic Consulting Partners has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Nordic Consulting Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nordic Consulting Partners Customer Service
3.5/5
Nordic Consulting Partners has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nordic Consulting Partners' overall Customer Service score rated by its users and customers.
About Nordic Consulting Partners's Customer Service
Address
2601 W Beltline Highway, Ste 600, Madison, WI 53713
Website
http://nordicglobal.com
Phone Number
608-268-6900
Nordic Consulting Partners's Social Links
Nordic Consulting Partners as an Employer
4.7/5
Nordic Consulting Partners has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of Nordic Consulting Partners
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Nordic Consulting Partners scored a 50 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Nordic Consulting Partners would recommend the brand to a friend. ENPS measures how likely Nordic Consulting Partners employees would recommend working at Nordic Consulting Partners to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 72% | Promoters |
|---|---|
| 18% | Passive |
| 10% | Detractors |
