0
NPS
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Brand Page
NoRedInk
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About NoRedInk's Brand
NoRedInk is a web-based learning platform supporting students to improve their grammar and writing skills.
Brand at a Glance
64%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
NoRedInk NPS
NoRedInk's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether NoRedInk's customers would recommend using the product based on a scale of -100 to 100.
NoRedInk Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
NoRedInk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
May 2023 33 | May 2023 | 33 |
Dec 2023 9 | Dec 2023 | 9 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NoRedInk Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of NoRedInk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NoRedInk Product Quality
2.6/5
NoRedInk has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock NoRedInk's overall Product Quality score rated by its users and customers.
NoRedInk Product Information
NoRedInk’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://noredink.com
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Education
SaaS
NoRedInk Pricing
NoRedInk ROI & Value For Money
2.4/5
NoRedInk has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock NoRedInk's overall ROI score rated by its users and customers.
NoRedInk Customer Satisfaction (CSAT)
NoRedInk Customer Satisfaction (CSAT) Score
50 / 100
NoRedInk has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NoRedInk Customer Service
2.5/5
NoRedInk has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NoRedInk's overall Customer Service score rated by its users and customers.
About NoRedInk's Customer Service
Address
San Francisco, CA
Website
http://noredink.com
NoRedInk as an Employer
3.1/5
NoRedInk has a 3.1/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NoRedInk scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of NoRedInk would recommend the brand to a friend. ENPS measures how likely NoRedInk employees would recommend working at NoRedInk to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
